All Frontdesk stays are contactless self-check-in and include Scout, our exclusive digital companion to guide you through everything you'll need before and during your time with us. We're also available 24/7 via text or phone and have a local team should you need anything.
Guests are required to follow all regional and building-specific COVID-19 policies. We continue to employ a professional cleaning staff adhering to OSHA and CDC guidelines to make sure your stay is clean and comfortable.
Our two-bedroom apartment is furnished with a queen bed in each bedroom, a couch, and a queen-sized air mattress. It has everything you & your guests need to enjoy your stay in Cleveland! The kitchen is adorned with stainless steel appliances, a Keurig coffee maker, and basic cookware to cook simple meals for a cozy night in!
Anything in the apartment is yours to use. Make yourself at home once you arrive. While traditional cable TV is not included in your stay, we do provide Roku TV's with apps like Netflix, Prime, Hulu, and more! Feel free to use these services with your own login and enjoy!
You can access the building anytime after 3pm by using the lockbox to obtain the keys. We ask that you respect our home and the quiet hours of the community. Our home is not baby proofed, and may not be ideal for families with very small children; however, children are welcome at your own discretion.
Interaction with Guests:
Most of our guests prefer to let themselves in with our lockbox entry system; however, we can be available upon request and are always available via phone call or text message should any questions or issues arise.
Downtown Cleveland is a lively neighborhood where there’s always something new to do! Our suite is located in the heart of Downtown, right by the Cuyahoga River. If it’s your first time in town, you won’t want to skip seeing a show in Playhouse Square, catching a game at the Rocket Mortgage FieldHouse, or checking out the wildlife at the Greater Cleveland Aquarium. Stay close to your suite and take a stroll through Wendy Park, a gorgeous green space right on the bank of Lake Erie.
Getting around Downtown Cleveland is a breeze, thanks to the city’s RTA Rapid Transit. Locally referred to as The Rapid, the public transportation system is made up of buses, public trolleys, and light rails. If you want to see the most popular tourist attractions in town, hop aboard the HealthLine, which spans from Downtown Cleveland through University Circle and into East Cleveland. Multiple bus lines are a short walk from your front door, and the light rail is just a short ride away. Need to get somewhere in a rush? Lyfts and Ubers are readily available throughout the city.
Other Things to Note:
Please ensure you are booking with your full legal name. We have a strict 11am checkout. If you'd like to pay to check out later, the latest we can do is 1pm, at $25 per hour. Please let us know one day in advance if this is something you'd like to schedule!
At Frontdesk, a core value is to be a good neighbor. We extend this 5-star experience to you, our guests, as well as our property partners. This means we have a zero-tolerance policy for parties or gatherings. To ensure this in the most comfortable and least intrusive way possible, we use a noise sensor to detect the noise level inside of the suite. The number of people inside the suite may not exceed the reserved guest amount at any time. While we do not anticipate the need, following multiple warnings, we will utilize local law enforcement to ensure compliance. If removal is required, it will be done at the guest's expense. Thank you for respecting the community and our commitment to be a good neighbor.
Help us be a good neighbor by respecting and following our house rules.
Please be aware that while rare, violation of house rules is grounds for removal at the guest’s expense. If you have questions about our house rules, do not hesitate to reach out by tapping the Scout button on the right.
9pm-7am, daily. As with most communities, please keep music, movies, or other noise to a conversational level during the quiet hours.
To ensure we’re being good neighbors, this suite is equipped with a noise sensor that measures decibels. There is no recording of audio, the device is active 24/7 and is located in the living area. If the noise exceeds a reasonable level, our Trust and Safety team will receive a notification and message you. To comply with community regulations, if the noise sensor becomes disconnected we will notify you if we need access to your stay to reconnect it.
We’re here for you
Please do not contact building staff. While our property partners know you’re staying with us, they will be unable to help with questions or concerns. For anything at all, tap the pink icon in the bottom right to talk to a live Frontdesk specialist.
Parties are Not Allowed
Disturbing other residents in this building will not be tolerated. While a rare occurrence, following warnings from your host triggered by the noise sensor or a complaint from a neighbor, you may be asked to leave at your own expense. Local law enforcement will be utilized if necessary.
We are a smoke-free community. This goes for balconies and in or around the building too. No smoking also includes vaping devices and candles. If evidence of smoking is found, a $500 fine will be assessed.
Pets are not allowed. We likely would love your pet, but there will be a $500 fine for having a pet in the suite if not required by local regulations.
Professional Photo and Video Shoots
Commercial shoots of any kind, will not be tolerated. While we do encourage showcasing your stay on social media, chances are, if you are using professional equipment or your content will make a profit, it’s not allowed.
Mind the keys
The lockbox must remain locked at all times (if applicable). Some stays have auto-locking doors so keep the keys on you. If the keys are lost or unreturned a fee of up to $300 dollars will be assessed. A $75 fee will be assessed for overnight lockout service.
Packages and Mail Delivery
Please do not send anything to the suite. We are not responsible for receiving, lost, or undelivered packages.
Guests and Events
The number of guests must match the number of guests on your reservation. If you are anticipating more people please updated your reservation and confirm by messaging our city team prior to their arrival. Building events and celebrations are for permanent residents of this property only and not open to attending
The name on the reservation must be the guest present for the duration of the stay. Some booking platforms may have additional restrictions, please refer to your reservation.
Enjoy your stay, but be mindful of the cleanup. We employ a professional cleaning staff adhering to OSHA and CDC guidelines to make sure your stay is clean and comfortable. However, if it takes our staff longer than 2 hours to clean after your visit a $75 fee will be assessed.