Ratings based on 815 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Augusta, GA
Trick or Treat at the ZooPosted Oct 28, 2015
Pros: Roominess and location.
Cons: Face lift this facility; it has a great deal of potential. May want to re-evaluate their staffing-never asked if I needed anything - towels, tp, etc.
Location: Just around the corner from the Columbia Zoo and extremely close to downtown area.
The room was very roomy but very worn. The extra lock for the door was absent; caused a feeling of insecurity - unsafe. I had called the hotel earlier that day to find out if they had a crib or pack-n-play and they said they did, would leave me one at the front desk so I could pick up when I arrived. When I checked in, no pack-n-play available - said the facility didn't have cribs or pack-n-plays on-site. Was really upset about this - had a 6month old that I had to make arrangements for. If they had told me the truth when I called, I would have brought one with me but I was trying to pack lite. Other than that, all went well.
by A verified traveler from Myrtle Beach, SC
DisappointedPosted Sep 14, 2015
I'm disappointed that we have stayed in this hotel for years during football season primarily due to the free breakfast in the morning. The hotel changed hands and we were not advised that they no longer serve breakfast. Two days wasted money where this family of 4 could have stayed somewhere else. We will not stay there again.
for Personal Eventby Tyesha from NC
LOVE IT HEREPosted Aug 14, 2015 on Hotels
This was a last min stay due to traveling over 16 hours and I fell in love with this hotel. The customer service was amazing and the room was nice as well. I did not pay a lot of money for booking the same night and I felt at home. I will always stay here when I visit SC.
for Couplesby Sara from Lex
Worse bed everPosted Aug 8, 2015 on Hotels
There was no trash can in the room and the bed was the worst bed I've ever experienced. It was like sleeping on foam it was so soft.
for Couplesby Bernard from Baltimore
Posted Jul 22, 2015 on Hotels
They forgot to clean our room and there was a roach in our room. They never cleaned the room just exchanged the towels.
for Business Travelersby Valerie D from SC
Decent considering the pricePosted Jun 25, 2015 on Hotels
Needed a room for an overnight stay. Location was fine. Quick check-in/out & friendly staff. After checking into room had to call front desk to request another room due to a few broken things in the room. Rooms are older & a little outdated but would probably stay again for a quick overnight stay but no longer than one night.
for Business Travelersby A verified traveler
Not Too Pleasant!Posted Jun 18, 2015 on Hotels
Room was adequate. I inquired about a non-smoking room and was informed that smoking was not allowed in any rooms. Upon arrival in my room the first thing I smelled was strong smoke, as if someone had just left the room smoking. :-(
for Business Travelersby Brad from Charleston
Free isn't free. Dirty and unsanitary.Posted Jun 16, 2015 on Hotels
The room layout is nice and comfortable, but too bad nothing else is. After my first shower, I found hair on and embedded in both of the towels. I mentioned it to the front desk and they did replace the towels....with ones of similar condition so I had to go to Walmart to buy my own clean towel. The listing also states free complimentary breakfast, but when I went to eat, I was informed that the food was only free for the upgraded suite customers and I would have to pay $5 since I was in a standard room. Housekeeping must also not have a clue how to do their job as my white socks were black from walking on the carpet and when they made up the bed, the sheet was on top with the blanket underneath. All in all, terrible stay and unfortunately I am stuck staying here for the rest of the week or lose my money and pay more for another place as I cannot get my money back since I paid through hotels.com.
by A verified traveler
Extended Stay hotel not very pleasant.Posted Jun 15, 2015
My experience was awful, the keys didn't work 3x. The maintenance man had to let us in. There were cobwebs above the door. All the appliances were old. The toilet didn't work and this had supposed to been a king suite, it was disgusting.
for Everyoneby A verified traveler from Columbia
Its ok.Posted Jun 9, 2015
We got a non smoking and it smelled just like cigarettes. When I went to shower, there was a water bug in the bathroom. The hotel staff was very nice.