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"We didn’t get room service even after requesting it. I understand there is a schedule but when we called we had requested for it. There was also 1 small bottle of shampoo and body wash for each day to be split amongst everyone in the room."

"The hotel was convenient and in expensive. The place is old and it shows. The pool area looked nice and the restaurant on premises was good. No real amenities in the room and the blankets and sheets are thin. The elevator also smelled. Overall it worked for one night."

"Clean room"

"Fantastic Property...shh..don't tell anyone! Seriously, kind of a throw back hotel with nice hawaaian accents. Great service."

"As pictured, meticulously maintained resort, great staff"

"We were only here one night as our flight was delayed overnight during the storm. Other than the elevator being closed & we were on the 8th floor. The GM, Casper kindly helped us with our luggage and we would definitely stay here again! Beautiful view of the ocean and nice 1 bedroom suite with balcony. Very friendly staff. "

"The staff were all super!! They were friendly and helpful during the super crazy Kona storm which made several areas of the hotel wet and prevented some staff from even making it to work, but we were able to spend time enjoying the view from inside and being outside when it wasn't raining. You can hang out in the lobby after check-out and the shuttle drivers are friendly, too. "

"This is our third time staying in Sheraton in Kaanapali. Unfortunately, despite the premium location, the resort is getting older and older and in desperate need of renovation. Seems that lobby was recently renovated, but rooms need help. Our ocean view room had crack in the sink, no vent in the bathroom and multiple layers of pain that was chipping. It probably would not matter that much if weather would be better during our stay, because due to the tropical storm we were forced to spend a lot of time inside and definitely noticed all things that need to be repaired. I am not even going to describe the state of the gym... Great location, extremely outdated rooms."

"The rooms were nice, clean and plenty big. The staff was friendly and went above and beyond amidst the Kona storm. I would recommend and would definitely stay here again."