"Really nice hotel clean and in the center of downtown, you have may restaurants walking distance, the staff was really nice, yo also have kiwi park at walking distance and government gardens also, restaurant was really good and breakfast is great, I 100% recommend this place"
"Really nice hotel clean and in the center of downtown, you have may restaurants walking distance, the staff was really nice, yo also have kiwi park at walking distance and government gardens also, restaurant was really good and breakfast is great, I 100% recommend this place"
"We really enjoyed our stay. The staff were amazing- so helpful and really good with my young boys. The pool was amazing…couldn’t get my boys out!! Would definitely recommend to others :-)"
"We really enjoyed our stay. The staff were amazing- so helpful and really good with my young boys. The pool was amazing…couldn’t get my boys out!! Would definitely recommend to others :-)"
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
The location is very convenient, and the property has been newly renovated. The interior is clean, modern, and stylish. The staff were friendly and even offered us vouchers for local activities, which was a lovely surprise.
There were only two minor drawbacks. First, in our room type, all the bedrooms were upstairs while the only toilet was downstairs, which was a little inconvenient, especially at night. Second, the tea bags provided weren't very fragrant.
Other than these small issues,...
The location is very convenient, and the property has been newly renovated. The interior is clean, modern, and stylish. The staff were friendly and even offered us vouchers for local activities, which was a lovely surprise.
There were only two minor drawbacks. First, in our room type, all the bedrooms were upstairs while the only toilet was downstairs, which was a little inconvenient, especially at night. Second, the tea bags provided weren't very fragrant.
Other than these small issues,...
This place was very positive experience and we would stay again. A pleasure to meet the Hosts, pictures are exactly as they appear. Quiet neighborhood, parking easy, and all amenities that you need. Close to downtown, the geothermal spa, and ice cream parlor! Love Rotorua!
This place was very positive experience and we would stay again. A pleasure to meet the Hosts, pictures are exactly as they appear. Quiet neighborhood, parking easy, and all amenities that you need. Close to downtown, the geothermal spa, and ice cream parlor! Love Rotorua!
Our check-in felt a bit awkward—we were told many (many) times how the property and views are “quite stunning” as we were shown around.
Everything else was very nice. Room had a great view, and we really liked the breakfast (and breakfast staff). Parking on the hill was tricky!
Our check-in felt a bit awkward—we were told many (many) times how the property and views are “quite stunning” as we were shown around.
Everything else was very nice. Room had a great view, and we really liked the breakfast (and breakfast staff). Parking on the hill was tricky!
Kathleen
Reviewed January 29, 2025Reviewed January 29, 2025
Loved the private outside hot tub, completely private . Plenty of water to fill it between uses. The room is spacious. The bathroom was modern and the shower impeccable with glass enclosure. We always bring the our own coffee machine but there were other options for coffee. It was close to all amenities and attractions.
The staff was super accommodating. I did t use the stove but fridge was spacious for our needs.
Loved the private outside hot tub, completely private . Plenty of water to fill it between uses. The room is spacious. The bathroom was modern and the shower impeccable with glass enclosure. We always bring the our own coffee machine but there were other options for coffee. It was close to all amenities and attractions.
The staff was super accommodating. I did t use the stove but fridge was spacious for our needs.
My fiancé and I absolutely loved the black swan hotel!! Such a relaxing environment to unwind after a busy travel day or activities around Rotorua. Would 1000% recommend!
My fiancé and I absolutely loved the black swan hotel!! Such a relaxing environment to unwind after a busy travel day or activities around Rotorua. Would 1000% recommend!
People in the hotel was very nice. Hotel is located in the town centre. You can go to bus centre, shopping streets, several sightseeing places within 30 min walking distance.
No glass/cup in the washing room probably due to New Zealand custom. We took a glass out of 3 glasses from kitchin. Next day, only 2 cups remain in the kitchin. Next day only 1 glass remaind in the kitchin. We claimed this when check-out. They explained us that maid puts glasses in the dish washer in the kitchin...
People in the hotel was very nice. Hotel is located in the town centre. You can go to bus centre, shopping streets, several sightseeing places within 30 min walking distance.
No glass/cup in the washing room probably due to New Zealand custom. We took a glass out of 3 glasses from kitchin. Next day, only 2 cups remain in the kitchin. Next day only 1 glass remaind in the kitchin. We claimed this when check-out. They explained us that maid puts glasses in the dish washer in the kitchin...
We stayed in the white room with the purple/plum attached bathroom that included a private patio.
This room was like time-traveling into 40s-60s luxury. Beautiful moldings. Gorgeous built-in cabinets and shelving.
The place isn't perfect, but it was impressive. I thoroughly enjoyed the stay, and if you're a fan of mid-century deco, you'll love staying in this room.
We stayed in the white room with the purple/plum attached bathroom that included a private patio.
This room was like time-traveling into 40s-60s luxury. Beautiful moldings. Gorgeous built-in cabinets and shelving.
The place isn't perfect, but it was impressive. I thoroughly enjoyed the stay, and if you're a fan of mid-century deco, you'll love staying in this room.
A special experience and a superb setting. One night was not enough; a minimum of three nights is needed to be able to appreciate what the Lodge has on offer, and to fully relax.
A special experience and a superb setting. One night was not enough; a minimum of three nights is needed to be able to appreciate what the Lodge has on offer, and to fully relax.
Phillip
Reviewed February 18, 2013Reviewed February 18, 2013
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
I had a room where 3 of the 5 walls were full windows to the walkway to all the rooms. This gave a lot of light and good views, but also meant anyone could see into the room, so I mostly just shut all the curtains the whole time. Parking was very good, and the room was very large. Shower in bathroom was set up as a jacuzzi-shower, so there wasn't walls keeping the water in the tub very well. Staff was friendly and provided amenities even upon late arrival
Ryan
Reviewed February 27, 2024Reviewed February 27, 2024