Esquel Melipal Cultural Center Tours

The property management is really good. Very clean place. Only thing is that the property doesn't have air conditioner . It was very hot during the day. Luckily the temperature drops at night so it gets better. The view to the lake is beautiful. The kitchen has everything you need to cook as far as utensils and pots.

Restaurant had very good meals, variety was good, flan was over-the-top. Continental breakfast (included in my package) was well stocked with options, but the coffee and tea were not hot. Scrambled egg was cooked to order. Spa was very nice, including sauna (hot or dry), private whirlpool, massage, pool, hot tub; but the exercise room equipment needed repairing. I would return to/recommend this property.

My one significant issue was around checkout. I had specifically requested and was granted a 12pm checkout, understanding the hotel had other guests arriving the next day. Despite this, I started receiving repeated calls before 11:30am asking me to leave immediately. When I spoke with the receptionist on duty, I was told firmly that checkout was 11am and that it was “not possible” a late checkout had been granted, which felt like being told I was lying about a request I’d clearly made and had confirmed. I’d encourage the hotel to improve communication between staff shifts so guests aren’t put in this position. The property itself has a lot going for it, but this experience took some shine off an otherwise strong stay.