The first thing that struck me was that this isn't a hotel, it's a motel; the doors are on the outside. The room was clean and comfortable (minus the towel bar falling off the wall when I picked up a towel off of it), however the customer service left much to be desired. We arrived just before midnight due to some delays (traveling with children is unpredictable), and I was met with a locked lobby door. I had to use a drive through style window on the side of the building for service; as a female with two small children sleeping in the car, it was very uncomfortable to wait outside that late at night with random people wandering through the parking lot and no security in sight. There was a doorbell to press for service which I did three times at spaced intervals and no one came, so I finally knocked on the plexiglass window. The attendant appeared finally with an attitude about my knock. He hardly spoke to be outside of gathering my name and demanding my card, finally handing me a room key and stating that certain amenities had been removed from the room due to COVID and there would be no breakfast for the same reason. The hair dryer and coffee maker where not the the room because I guess they're too hard to clean between guests? It didn't make much sense.
The "hotel" description on Expedia also mentioned it was convenient to the interstate, not really; it was roughly six miles from the interstate and into the downtown area.