“Terrible smell when entered building. Asked person checking us in about the smell and she said that there isn’t a smell and her attitude and her demeanor were very unwelcoming and rude.
We were tired from our trip and it was late. We asked for a refund and she said no because we went through a third party. We went and looked at the room and it smelled worse than the lobby and the carpet was filthy and there was mold in the bathroom. We immediately left and found another hotel and called……