Helotes Residences

"Stayed during Fiesta. Big mistake. All floors & elevators were soaked in pool water because guests couldn’t be bothered to dry before leaving the pool area & staff were too indifferent to care. Toilet handle in restroom would stick. Restroom floor was disgustingly sticky. Beds were worn and not comfortable at all. Will definitely never stay at this property again. "

"Staff is very accommodating and pleasant. From the front desk, dining and housekeeping staff. Each and Everyone working there that me and my husband have encountered or interacted with is just giving is the impression that they are just happy to be working there. "

"Excellent stay. Very clean and well kept. Staff was outstanding! "

"The hotel was clean and the check in was easy. I was surprised by the breakfast, it was very good . i would recommend this hotel"

"Great location to access The Alamo and river walk Parking is subcontracted - expensive and a pain to deal with (I understand it’s a new way for hotels to deal with parking)"

"We did not have any soap in our room- and it was late night. How does that happen?"

"There was a lot humidity in my room.. But other than that it was a good stay."

"Breakfast was great! Staff was great also"

"We had to move from 2 rooms First room was damp and smelt musty and had a definite water issue Then had to move from the second room of our nine nights stay because of flooding issues in the bathroom from the above apartment The hotel charge for parking at a very exuberant rate of 60 dollars per night The restaurant was very nice and our waiter Francisco made our stay very enjoyable with his gracious personality The hotel on the whole was very nice but I don’t think I would return"