Hixson Vacations from $427

The suite was very clean. The beds all appeared VERY new... possibly from Amazon.. & they were EXTRA FIRM. The fridge and stove top were a plus, but there are no utensils, cookware, plates, etc. The staff was friendly enough... I felt rushed to sign everything at check-in. I understand the desire for a swift experience, but there's a fine line between that & hurrying up to get me out of your hair. It was hard to catch someone at the desk--we saw the window closed more than open. We requested a couple of extra towels as there were 3 women in our group & they needed one for their hair. That was a no go. They only gave towels if we brought them the existing ones. There were no hand towels. The location was a bit secluded which was nice in Cleveland and easily accessible. We might consider staying here again for the price & cleanliness, but we'd bring our kitchen supplies & extra towels.

The property and the room were stunning but unfortunately we had a bit of an issue with our first room: the shower didn’t drain. We went to the front desk to ask for help, but we waited almost an hour and a half and no help materialized. We then asked if we could be moved to another room so we could bathe the kids and were told we had to pack up our stuff, take it out to the lobby, turn in our keys, and then they could get us another room. At this point it was midnight. A very kind staff person did come to the room while we were trying to get everything onto the trolley and she had new keys for us and was very helpful, but it was a bizarre situation to have at such a nice hotel. The beds were comfortable when we finally went to sleep and it was very nice to have an eating area in the room. Maybe not the most kid friendly place.

Clean hotels, helpful staff. Breakfast could have been a bit better.