Jackson Square Tours

The positive reviews on Expedia did not reflect the experience we had at Ibis Bay Beach Resort. Our room had a strong unpleasant odor, and the shower faucet was installed incorrectly—the hot and cold indicators were reversed. We thought there was no hot water and ended up taking cold showers. When we reported the issue, the hotel sent a maintenance worker who did not speak English, making communication difficult. The only solution offered was to move us after we had already unpacked. We had actually considered extending our stay for another night because we liked the location, but after this experience and the way our concerns were handled, we decided to stay elsewhere instead. A clean, odor-free room and a properly functioning shower are basic expectations. Given the inconvenience and disappointment, we believe a partial refund for our night's stay would be a fair gesture of goodwill.

This is the best place to stay in Key West! It is a hotel but it has the quaint B&B vibes. The tiki bar by the pool is amazing and they are adding food soon which makes it literally perfect. Close to everything you’d want to do- walk or scooter. 10/10 recommend!

Había sargazo y no se podía usar la picina por qué el olor era demasiado fuerte, el aire acondicionado de la habitación estaba dañado y solo tenían una unidad portátil dentro de el cuarto que se notaba que llevaba algún tiempo puesta por el tape y todo, la ducha no funcionaba bien, no hay elevador y hay mil escaleras… No me fui porque era solo por una noche y pagué un precio alto por ser 4 de Julio pero para quedarse por varios días no hubiera podido con tantas cosas mal. El personal muy chevere, la localización muy buena, la picina muy linda.