All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Garbage, ice maker didnt work refrigerator behind the ice maker was dirty. Not a nice site.
mary
Stayed 1 night in Mar 2024
Response from Laura on Mar 20, 2024
Mary thank you for the review. I am sorry we did not meet your expectations. We will use your comments to make improvements. Unfortunately our ice machine is located outside and is shut off during the winter. It will be operational once the weather warms up.
We were told to make sure to not smoke in this nonsmoking room. That's fine. We are nonsmokers. After being in the room for 15 minutes, we could not breathe as there seemed to be a cigarette smoke smell that became unbearable! We had to leave.
cindy
Stayed 1 night in Feb 2024
Response from Laura on Feb 26, 2024
Thank you for the review. We appreciate the feedback.
We had to book a room very last minute because our lock to get into our house did not work at 1:30 am. I accidentally booked a room for the wrong day but the lovely person working there was so kind and helped us change our reservation. It was a very short stay but the service was fantastic.
Verified traveler
Stayed 1 night in Jan 2024
Response from Laura on Jan 9, 2024
Thank you for the awesome review. I was happy to be able to help you out and accommodate the change to your reservation.
Felisha thank you for the review. I am sorry we didn't meet your expectations. We appreciate all feedback from our guests and use this feedback to make improvements.
First off there was no lock on the door. Then the linens were dirty, the heater didn't work (we froze), the tub had mild along the edge, the plug didn't work and the toilet didn't flush.
Reg
Stayed 1 night in Dec 2023
Response from Laura on Dec 24, 2023
Reg thank you for the review. We appreciate all feedback from our guests and use this feedback to make improvements.
Smelly cold room, TV didn't work. Mold all around the bathtub. Changed rooms, smelled a little better but still cold. Tv worked but there was no coffee and no continental breakfast as advertised. Mold around that tub as well. I wouldn't stay there again. The staff was friendly though.
Darryl
Stayed 2 nights in Oct 2023
Response from Laura on Oct 22, 2023
Darryl thank you for the review. We appreciate the feedback and will use your comments to improve guest experience.
Overall, our stay was quite adequate. We were only in the room to sleep and shower. There were times when there was a fair amount of road noise, but that was easily blocked by running the A/C. The A/C was quite a bit louder than optimal but did provide sufficient white noise to make sleeping reasonably easy.
JOHN
Stayed 2 nights in Sep 2023
Response from Laura on Sep 18, 2023
John thank you for the review. I am happy to hear you had an enjoyable stay and look forward to your next stay. We appreciate the feedback.
8/10 Good
Richard
Sep 18, 2023
Richard
Stayed 1 night in Sep 2023
Response from Laura on Sep 19, 2023
Thank you Richard for the review. We appreciate all feedback from our guests.
8/10 Good
Noella
Sep 18, 2023
Noella
Stayed 1 night in Sep 2023
Response from LAURA on Oct 10, 2023
THANK YOU FOR THE REVIEW. WE APPRECIATE ALL FEEDBACK FROM OUR GUESTS.
6/10 Okay
Caitlin
Business traveler
Sep 17, 2023
My stay was pleasant enough. I asked for an early check in as I was supposed to be at the Tattoo Convention early and though they accommodated my request the manager made sure to mention she lost money not renting out my room the night before. It just made me uncomfortable.
Caitlin
Stayed 1 night in Sep 2023
Response from Management on Sep 17, 2023
Thank you for the review. I appreciate the feedback. There may have been some confusion when you checked in. You were told we held the room for you so you could check in early but nothing was said about loss of money for holding the room. I am sorry for the misunderstanding.
10/10 Excellent
Msafiri
Traveled with family and small children, Traveled with family
Easy check in. Nice room. Clean. Friendly staff. Close to hospital where I was visiting a friend.
Silvia
Stayed 1 night in Aug 2023
Response from Laura on Aug 13, 2023
Silvia I am happy to hear that you had an enjoyable stay. We appreciate the feedback and hope to see you again in the future.
10/10 Excellent
Nikki
Aug 9, 2023
Nikki
Stayed 2 nights in Aug 2023
Response from Laura on Sep 2, 2023
Thank you for your review. I am happy to see you had an enjoyable stay. We appreciate the feedback.
2/10 Terrible
ROSE-MARIE
Traveled with family
Aug 8, 2023
Disliked: Cleanliness, staff & service, amenities
I did not get anything that i paid for i am handicap they put me on the second floor no elevator
Housekeeping came and changed sheets and put a stained dirty back on i will never recommend them or use them again
ROSE-MARIE
Stayed 3 nights in Aug 2023
Response from Laura on Aug 8, 2023
Rose-Marie thank you for the review. We appreciate all feedback from our guests. Unfortunately when you checked in there were no ground floor rooms available and as the hotel was fully booked we had no room available to move you to until the next day. We did not receive a special request for you asking for a ground floor. Please call us ahead directly for any special requests.
We had to put a chair in front of the door because there was not a security lock on the door. Not clean would not stay there again.
Verified traveler
Stayed 1 night in Jul 2023
Response from Laura on Aug 6, 2023
Thank you for your review. We will use your comments to improve customer experience. I will be speaking with my housekeeping staff about the room as this is not satisfactory. It is my understanding it is the dead bolt that was not working however the lock to the door did work. I will have refer this to maintenance to fix the issue. I am sorry you did not have the best experience.
Gene thanks for the awesome review. I appreciate the feedback and will let the staff know what a great job they are doing. I hope to see you again.
8/10 Good
Kathy
Jul 20, 2023
Kathy
Stayed 1 night in Jul 2023
Response from Laura on Aug 11, 2023
Kathy thank you for the review. We appreciate all feedback from our guests. We hope to see you again.
8/10 Good
Haim, Scarborough
Jun 26, 2023
Liked: Cleanliness, staff & service
Nice .clean and accessible.
Haim
Stayed 1 night in Jun 2023
Response from Laura on Jun 27, 2023
Haim thank you for the review. I am, so happy to hear the rooms were nice and clean. I will pass on your kind words to my housekeeping staff. We hope to see you again in the future.
Nice folks, good sense of humour, facilities were clean, plentiful supplies, great bed
Neva
Stayed 1 night in Jun 2023
Response from Laura on Jun 6, 2023
Thank you Neva for the awesome review. My staff will be pleased to know they have been doing a great job.We appreciate the feedback.
6/10 Okay
Fred
Traveled with family
Jun 1, 2023
Okay for a quick night
Fred
Stayed 1 night in May 2023
Response from Laura on Jun 1, 2023
Thank you for your review. We appreciate all feedback from our guests. We hope to see you again in the future.
8/10 Good
Albert
May 31, 2023
Albert
Stayed 2 nights in May 2023
Response from Laura on Jun 21, 2023
Thank you for the review Albert. All feedback is appreciated. Looks like you had a good stay. Thanks for staying with us and we hope to see you again in the future.
Nice staff and quiet building.
Clean and nice they allowed dogs.
Jenny
Stayed 1 night in May 2023
Response from Laura on May 22, 2023
Jenny thank you for the great review. We appreciate all feedback from our guests. We believe that your pet is a part of your family and are happy to have them come stay with you. We hope to see you again.
Kevin thank you for the review. We value the kind words and I will let my staff know what an awesome job they are doing. We hope to see you again in the future.
The lady at the front desk was amazing, place was very clean but dated good enough for the one night I stayed.
Troy
Stayed 1 night in May 2023
Response from Laura on May 10, 2023
Thank you Troy for the awesome review. We appreciate the feedback. I will relay to the housekeeping staff the wonderful job they are doing. We hope to see you again in the future.
10/10 Excellent
Chris
May 9, 2023
Liked: Cleanliness, staff & service
Chris
Stayed 1 night in May 2023
Response from Laura on May 10, 2023
Thank you Chris for your review. I am pleased to see you had a great stay with us and hope to see you again in the future.
Room was clean the hot water took a bit of time to get hot but represented no probem the street noise was evident but was to be expected, would book again if we came down in the off season as we stay in our rv during the summer
Louise
Stayed 2 nights in Mar 2023
Response from Laura on Mar 24, 2023
Louise I am happy to hear you enjoyed your stay and we look forward to seeing you in the future.
2/10 Terrible
Marc
Mar 20, 2023
Marc
Stayed 1 night in Mar 2023
Response from Laura on Mar 21, 2023
I am sorry you were unhappy with your stay. If you wish to speak with me about your stay please contact the front desk. We would like to hear back from you so that we can make improvements. We strive to make every guests expedience a great one.
6/10 Okay
Jayden
Mar 3, 2023
Jayden
Stayed 2 nights in Feb 2023
Response from Laura on Mar 23, 2023
Thank you for the review. We appreciate any feedback from our guests. I hope to see you again in the future.
4/10 Poor
David
Traveled with group, Business traveler
Feb 28, 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Arrived and there was no heat on in the room during a -20c night. Had to spend the might in winter clothing while heating the room.
David
Stayed 2 nights in Feb 2023
Response from Laura on Feb 28, 2023
I am sorry this happened to you. If you had of contacted the front desk we could have fixed the problem. There is someone available 24 hours a day for situations like this.