We (my wife and I) booked this hotel because of the price on the Expedia and free shuttle from the LAX airport. Well, 1st there was no mention ANYWHERE on our confirmation that upon arrival to LAX you need to go to the DEPARTURES to get on the shuttle! Also, shuttle ONLY comes 1 time at the top of the hour! We waited at the arrivals for an hour , NO SHUTTLE. Made a phone call to the hotel, was told have to wait until the next one. Another hour went by and 3 more phone calls later, I finally asked if I am waiting at the right place. And that's where I was told that I have to go to the DEPARTURES! Total wait time was 2 hours! We were even considering to get an UBER but it was $55 for 5 minutes ride! On the way back to the airport, our driver picked up an elderly couple that did not have a reservation. They asked the driver what is the rate for 1 night. He quoted them $130 for a night! They said it's a bit pricey for Motel 6. He didn't answer! My wife said to the couple that, if they have a smart phone, which they did to go on Expedia.com website and make reservation for $69 a night. They asked her if she can help them because they did not know who to do that! As soon as my wife reached for their phone to help them, the driver told us to GET OUT of the shuttle! We had 10 more minutes to walk to our airline terminal because of that! NOT NICE!
