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Sheraton Universal Hotel

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Primary image
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, sun loungers
Terrace/patio
Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk
Junior Suite, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Overview of Sheraton Universal Hotel

Sheraton Universal Hotel

4.0 star property

4.3/5 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Air conditioning
  • Restaurant
  • Gym
Map
333 Universal Hollywood Drive, Universal City, CA, 91608

Explore the area

    Room options

    About this area

    Universal City

    Located in Universal City, Sheraton Universal Hotel is in the entertainment district and near the airport. Hollywood Bowl and TCL Chinese Theatre are cultural highlights, and some of the area's notable landmarks include Capitol Records Tower and Hollywood Walk of Fame. Looking to enjoy an event or a game? See what's going on at Crypto.com Arena or Dodger Stadium. Spend some time exploring the area's activities, including golfing.

    Getting around

    • Universal City Station - 5 min walk
    • Downtown Burbank Station - 9 min drive
    • Los Angeles Intl. (LAX) - 52 min drive

    About this property

    Sheraton Universal Hotel

    4-star hotel near Universal Studios Hollywood
    Consider a stay at Sheraton Universal Hotel and take advantage of a poolside bar, a terrace, and dry cleaning/laundry services. For some rest and relaxation, visit the hot tub. The onsite restaurant, The California's, features American cuisine. Free in-room WiFi is available to all guests, along with a bar and a gym.
    Other perks include:
    • Swimming pool with sun loungers and pool umbrellas
    • Full breakfast (surcharge), valet parking (surcharge), and an electric car charging station
    • An outdoor pool, luggage storage, and a TV in the lobby
    • Smoke-free premises, a gift shop, and wedding services
    • Guest reviews say good things about the helpful staff and location
    Room features
    All guestrooms at Sheraton Universal Hotel have comforts such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
    Extra amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with designer toiletries and showers
    • 43-inch LCD TVs with premium channels
    • Mini fridges, coffee/tea makers, and heating

    Languages

    Arabic, Chinese (Mandarin), English, French, Russian, Spanish

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

    Social distancing

    Protective shields in place at main contact areas
    Guest rooms kept vacant for 24 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Hand sanitizer provided
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking on site (USD 35.20 per night; includes in/out privileges)
    • Valet parking on site (USD 49.50 per night)
    • Electric car charging station on site
    • Wheelchair-accessible parking and van parking available

    Food and drink

    • Full breakfast available for a fee daily 7:00 AM–11:30 AM: USD 21-34 per person
    • 1 restaurant
    • 1 poolside bar and 1 bar
    • Room service available

    Restaurants on site

    • The California's
    • The Reel Pool Bar
    • In the Mix Lobby Bar

    Things to do

    • Fitness center
    • Outdoor pool
    • Spa tub

    Family friendly

    • Laundry facilities
    • Mini-fridge
    • Outdoor pool
    • Snack bar/deli

    Conveniences

    • ATM/banking services
    • Ballroom
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe
    • Gift shop/newsstand
    • Vending machine

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Tour/ticket assistance
    • Wedding services

    Business services

    • Business center
    • Conference space (32774 square feet)
    • Meeting rooms - 17

    Outdoors

    • Outdoor furniture
    • Pool sun loungers
    • Pool umbrellas
    • Terrace

    Accessibility

    • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
    • Accessible bathroom (select rooms)
    • Assistive listening devices available
    • Braille signage
    • Grab bar near toilet
    • Height-adjustable showerhead
    • In-room accessibility
    • Lever door handles
    • Low-height counter and sink
    • Low-height door lock
    • Low-height electrical outlets in bathroom
    • Low-height view port in door
    • Raised toilet seat
    • Roll-in shower (select rooms)
    • Valet for wheelchair-equipped vehicle
    • Visual fire alarm
    • Wheelchair-accessible business center
    • Wheelchair-accessible fitness center
    • Wheelchair-accessible lounge
    • Wheelchair-accessible parking
    • Wheelchair-accessible path of travel
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible pool
    • Wheelchair-accessible public washroom
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchair-accessible van parking

    More

    • Smoke-free property
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning
    • Bed sheets
    • Down comforter
    • Heating
    • Hypo-allergenic bedding
    • Premium bedding

    Bathroom

    • Designer toiletries
    • Hair dryer
    • Private bathroom
    • Shampoo
    • Shower
    • Soap
    • Toilet paper
    • Towels

    Entertainment

    • 43-inch LCD TV
    • Cable channels
    • Premium channels

    Food and drink

    • Coffee/tea maker
    • Mini-fridge

    More

    • Connecting rooms available
    • Desk
    • Iron/ironing board
    • LED light bulbs
    • Phone
    • Recycling
    • Safe

    Similar properties

    See similar properties

    Policies

    Check-in

    Check-in from 4:00 PM - midnight

    Check-out

    Check-out before 11:00 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival
    This property doesn't offer after-hours check-in

    Access methods

    Staffed front desk

    Pets

    Pets allowed for an extra charge of USD 75.00 per pet, per stay
    Service animals are welcome, and are exempt from fees
    1 per room (up to 40 lbs)
    Restrictions apply; for more information contact the property at the number on the booking confirmation

    Children and extra beds

    Children are welcome
    Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room

    Property payment types

    Important information

    Optional extras

    • Breakfast fee: between USD 21 and USD 34 per person (approximately)
    • Self parking fee: USD 35.20 per night (in/out privileges)
    • Valet parking fee: USD 49.50 per night
    • Pet fee: USD 75.00 per pet, per stay
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards; cash is not accepted
    Safety features at this property include a smoke detector
    Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

    We should mention

    Pool access available from 8:00 AM to 10:00 PM
    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
    Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
    This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

    Property is also known as

    Hotel Sheraton Universal
    Hotel Universal
    Sheraton Hotel Universal
    Sheraton Universal
    Sheraton Universal Hotel
    Universal Hotel
    Universal Sheraton
    Universal Sheraton Hotel
    Sheraton Universal Hotel Hotel
    Sheraton Universal Hotel Universal City
    Sheraton Universal Hotel Hotel Universal City

    Frequently asked questions

    Does Sheraton Universal Hotel have a pool?

    Yes, this property has an outdoor pool. Pool access is from 8:00 AM–10:00 PM.

    How much does it cost to stay at Sheraton Universal Hotel?

    As of Oct 2, 2022, prices found for a 1-night stay for 2 adults at Sheraton Universal Hotel on Oct 16, 2022 start from $255.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

    Is Sheraton Universal Hotel pet-friendly?

    Yes, Sheraton Universal Hotel allows pets (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a fee of USD 75.00 per pet, per stay. Service animals are exempt from fees.

    How much is parking at Sheraton Universal Hotel?

    Self parking is available for USD 35.20 per night. Valet parking is available for USD 49.50 per night.

    What time is check-in at Sheraton Universal Hotel?

    Check-in is from 4:00 PM - midnight. After-hours check-in is not available.

    What time is check-out at Sheraton Universal Hotel?

    Check-out is at 11:00 AM.

    Where is Sheraton Universal Hotel located?

    Situated near the airport, this hotel is 0.1 mi (0.2 km) from Universal Studios Hollywood and within 3 mi (5 km) of Warner Brothers Studio and Hollywood Bowl. Capitol Records Tower and TCL Chinese Theatre are also within 6 mi (10 km). Universal City Station is only a 5-minute walk.

    Can I cancel my reservation for free at Sheraton Universal Hotel and receive a full refund?

    Yes, Sheraton Universal Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Sheraton Universal Hotel cancellation policy on our site for more details about any exclusions or requirements.

    Overall score and ratings

    4.3

    Excellent

    Rating 5 - Excellent. 1254 out of 2068 reviews
    5 - Excellent 61%
    Rating 4 - Good. 442 out of 2068 reviews
    4 - Good 21%
    Rating 3 - Okay. 191 out of 2068 reviews
    3 - Okay 9%
    Rating 2 - Poor. 91 out of 2068 reviews
    2 - Poor 4%
    Rating 1 - Terrible. 90 out of 2068 reviews
    1 - Terrible 4%

    4.4/5

    Cleanliness

    4.4/5

    Staff & service

    4.3/5

    Amenities

    4.3/5

    Property conditions & facilities

    4.3/5

    Eco-friendliness

    1/5 Terrible

    Jie
    Traveled with family
    Liked: Staff & service
    Disliked: Cleanliness, amenities, property conditions & facilities
    Good public area but Poor condition of the room. Pool access room even worse than a motel not like 4 star hotel. The washrooms need repairing
    Stayed 2 nights in Sep 2022

    5/5 Excellent

    louie
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Close to universal
    Stayed 3 nights in Jun 2021

    5/5 Excellent

    Jessica
    Traveled with group, Traveled with partner, Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    I really liked how clean this hotel was. The staff was very friendly and informative. The rooms are great and smelled very clean. The bathroom was awesome and stocked nicely.
    Stayed 1 night in Sep 2022

    4/5 Good

    Christopher
    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Location near attractions
    Stayed 2 nights in Sep 2022

    5/5 Excellent

    kathy
    Traveled with family
    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    My bed was comfortable as were the bed linens. I liked the shower and appreciated the complementary water. My first impression was of the elevator in the parking garage that needed a mopping and wipe down but that was the only negative. Will stay again!
    Stayed 2 nights in Sep 2022

    4/5 Good

    Alicia, North Las vegas
    Traveled with group, Traveled with family
    Liked: Cleanliness, staff & service
    Everything was great except there was only 1 medium sized mirror in the bathroom. There were no other mirrors in the room which made it a little difficult to get ready if anyone else was in the room with you. The elevators to the rooms and the garage need some maintenance as well. They are very slow so we ended up taking the stairs on multiple occasions. The hotel would have been perfect if a full sized mirror was in the room and elevators were maintained properly.
    Stayed 1 night in Sep 2022

    5/5 Excellent

    Jerry
    Traveled with family
    Liked: Amenities, property conditions & facilities
    The staff was very nice and friendly. Excellent service from the staff at check in, the valet parking and our waiter, while dining.
    Stayed 2 nights in Sep 2022

    5/5 Excellent

    Joseph
    Liked: Cleanliness, staff & service, property conditions & facilities
    Awesome and clean and close to universal
    Stayed 1 night in Sep 2022

    5/5 Excellent

    Pedro
    Traveled with partner
    Liked: Cleanliness, property conditions & facilities
    Clean and comfortable.
    Stayed 1 night in Sep 2022

    3/5 Okay

    Elizabeth
    Traveled with partner
    Liked: Cleanliness