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"Location is great. Rooms are ok"

"Hotel was very old and all furniture was broken. "

"Broken elevator, apparently for weeks! And since we were on the fourth floor, that made it extra fun to carry our luggage up and then down the next morning. We arrived several hours early due to our cruise, but could not get into the room until the normal 4:00pm check in. They held our luggage though, so that helped. Nice location, great cafe and pastry place across the street. The room itself was very spacious and clean. Comfortable bed and huge shower and sink area. "

"horrible "

"Excellent stay."

"Great experience overall "

"I picked the Cadillac because my stay is usually top-tier. I have stayed here on at least five separate occasions. As always, the staff at the reception, pool bar, adult pool area and beach were great. Shoutout to Chris and Dillion on the beach and reception who sent a bottle of Prosecco up to the room in celebration of my daughter’s birthday. However small things occurred which were not typical, There was a mystery stain on the fabric at the foot of the bed frame that I was able to get out with several wipes. The AC was very loud, the grill was full of dust and missing a slat. One of the drapes on the window was filthy and the mini bar was either locked or jammed. The staff member who bought my suitcases up was pleasant, but he asked me if I needed anything else and I told him that a robe was missing that I’d like extra waters and sugar for tea and I needed a price menu for the mini bar (before I realized it was jammed), but he never returned with any of those items. I did eventually call down to reception (the next day) who sent up the waters and robe pretty quickly, I never was given the mini bar menu but we were never quite able to get the bar open and that’s even after having a staff member try to assist. I noticed an empty container for the complimentary nail file and there was no ice machine in the designated room. I really do like to stay here so I hoping this review is helpful!"

"All things were resolved but a shortage of towels and dirty vanity. No garbage bags in trash cans. Lighting in sleeping area was dimmer than other hotels I have been in. Staff was very helpful to resolve issues so that's nice. Property was clean except the shortcomings of the things mentioned. "

"Super dissatisfied! We paid full price for hotel room and facilities that we couldnt use while the hotel hosted a massive music festival event. We were totally unaware of this and feel like we should have been advised upon booking. Management offered no apologies or compensation. "