6/10 Okay
Ebonee
May 25, 2023
Liked: Cleanliness, property conditions & facilities
I had a one nite reservation when i arrived door man came to help with bags and escorted me to the front desk. Front desk had two people being checked in by a male while the female with curly hair conversed with another staff member. Niether one acknowledged me standing there . After she finished her conversation she went and got on her phone and never said a word to me. I just stood there until the male that was still helping the other guest sad do you need help.( im sure this was a cue for the curly head rude lady to help me) as soon he said this she jumps up oh may i help you. Smh the bellman did help me to my to my room with my bags. The pictures on the site are very misleading on room size. They do have a snack and mini bar in the room. Heat did not work( everyone do not like ac) my room did not have wash cloths just towels. When i address this at checkout with this same curly head rude lady. I toldher to please notate my account so i wont be charged for this . She wasn't even phased by it and after i repeated my self she stated oh is that all your worried about. Wow. The restaurant did not except cash. The pool was amazing. Over all it served the purpose for a one nite stay before my cruise but would not stay again. It took five days for the hold to fall off.