Ratings based on 1,589 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified ReviewsThey paid and stayed. We double-checked.
by A verified traveler
Gute Lage aber sehr abgewohntPosted Jul 23, 2016
Zimmer naja! Für einen kurzen Aufenthalt ok, nicht besonders sauber!!
by A verified traveler
Posted Jul 23, 2016
The hotel staff was extremely nice and helpful! Bartenders out by the pool took care of us everyday! The food was delicious, drinks were excellent! Our room was always clean when we returned for the day. I would definitely come back!
by A verified traveler from T- Houston, TX
Nice hotel with a great locationPosted Jul 21, 2016
The hotel was within walking distance of many restaurants and stores. There is a CVS and Walgreens a couple of blocks away. If you are looking for a little bit of night life there is a Señor Frogs a few steps away and Ocean Drive is within walking distance. The on site beach is great and the pool is ok. The pool water was HOT the 3 days we were there and there was no variety in music. Hearing the same type of music over and over began to get boring! Be prepared to pay $15 for any mixed drink everywhere in Miami and an 18% gratuity is automatically charged to every receipt. The taxi ride is $35 each way to and from airport.
by A verified traveler from Monterrey, México
Excelente ubicación, pésimo servicioPosted Jul 20, 2016
Pros: ubicación y playa
Cons: servicio, servicio, servicio
Location: todo south beach está a 5-10 minutos caminando
El hotel ofrece realmente un tanto de comodidad y excelente ubicación, cerca de los principales puntos turísticos de South Beach. Sin embargo, desde que uno llega, la atención en front desk es decepcionante, gente apática, los cuartos no son limpiados sino hasta las 6 ó 7 PM, inclusive un día me dejaron sin limpiar la habitación. Trato frío y sin enfoque al cliente. Eso sí, al momento del checkout, cuidado con los cargos porque tratarán de adicionar lo que sea para aumentar la cuenta. Me quisieron hacer un cargo por "Hotel Revenue" de 225 usd, increíble pero cierto, con mi reclamo lo quitaron como si nada.
by A verified traveler
Close to great restaurants, amazing walk abilityPosted Jul 18, 2016
The hotel has access to the beach which was amazing. The hotel was clean and modern with sleek features and cool furniture. The staff was okay, they took a while to respond, they gave me the run around for some stuff when I called for some things but all in all it was a a good stay and I would return
by A verified traveler from nyc
Posted Jul 17, 2016
Amenities were average considering the price. Hit with a 35 hotel fee per day that really should be included in the original price . The bathroom door would not close , and the ventilation in the bathroom was subpar. The ease of pool and beach access was a total plus. The staff was very efficient and friendly.
by A verified traveler from sweden
On the beach!!Posted Jul 9, 2016
Friendly staff especially the guys at the door who were very helpful with my bags and information about the area around the hotel.
by A verified traveler from J
ビーチ満喫できるホテルPosted Jul 5, 2016
by A verified traveler from NH
On the beach!Posted Jun 29, 2016
Pros: Everything! The atmosphere, the people and amenities.
Cons: Not a thing! Perfect as is
Location: Close to everything! Beaches, restaurants, night life, shopping, excitement! It's the perfect spot!
EXTREMELY DELIGHTFUL!! While checking in. there was a mistake with our room which we did not make a fuss over. The hotel, 10 minutes after check in sent up a bottle of champagne and a box of chocolates with a lovely apology note -- How sweet and unexpected! They are truly a wonderful place for anyone's stay in Miami! We will be back!
by A verified traveler from Massachusetts
Mediocre hotel with a price tagPosted Jun 29, 2016
It could be that I have been spoiled when going on vacation to Las Vegas and staying at Aria Resort but I was not impressed with Royal Palm Hotel. There were way more negatives than positives when staying at this hotel. First, our room was dated and the bed felt like it was going to fall apart, the bathroom was ok, the TV lost connection every so often and the room would not get cooler than 72 degrees Fahrenheit. The only nice amenity in the room was the Starbucks instant coffee. The pools were average and were warm (not very refreshing) and the pool service was slow with very pricey drinks (a non-alchoholic soda cost $5.00) the nice gesture was they brought complimentary apples and water. The staff were ok, they did not go out of their way to make me feel welcomed, in fact at times, I felt invisible to them. Lastly, can I mention the resort fee!!! I booked my trip through Expedia and saw there would be a resort fee but when I got to the hotel the only thing mentioned was a $150.00 security deposit in case I break anything and zero mention of a resort fee. When checking out I got a list of charges including the resort fee which cost an additional $200.00! The resort fee was so I could access the pool, beach, lounge chairs, towels, gym and wifi. The wifi did not work and the gym was tiny with 2 handfuls of machinery. I do not recommend this hotel.
Comment from Hotel Management
Jul 6, 2016 by ANihal, Hotel Management
Dear JoAnn, We appreciate you taking the time to share your feedback with us. We are so sorry to hear that we did not meet the expectations. We conduct extensive research to ensure that our pricing is in line with similar properties in this area, and we feel the resort fee is reasonable with all that it includes. We are sorry that you felt that pricing was a bit too much for your expectations. We thank you again for your feedback and we would definitely like to welcome you back for a better experience on your next return to South Beach Miami!