Where do I start?
The so called "Ocean View" room (room 1210 by the way), was completed outdated, washroom had no hot water and no pressure. There isn't even room to put a tooth brush or hang a towel. The shower had a curtain (instead of a proper glass door), which was also inside out! One window in the room does not open properly and came off the rails when I tried to open it.
"Construction" started after we called for the hot water and pressure issues, and a guy came in and changed the entire shower head (and I mean it was a major construction that took at least half an hour).
This is an $800/night room that I would not spend more than $200/night on it.
Waiting for the elevators was painful and took too long with elevators being packed and used mostly by maintenance staff.
When we complained to the manger, he was extremely rude, unrefined and unprofessional. My girlified mentioned that she stayed at this hotel twice before (it was her recommendation actually) and his response was essentially oh well don't come back. People who work in this industry need to learn how to talk to customers polity. If I am giving you my cash, you better show some respect. I took the highroad and wanted to avoid getting into argument with "bonehead" since this was a special weekend for us (got engaged). If this was not the case, I would have showed this manager his "net worth".
I will always come to South Beach, but will not consider this hotel again.
