Ratings based on 1,735 Verified Reviews

4.4 out of 5
94% of guests recommend
4.5 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Birthday Were

Posted Jul 24, 2017
Upon arrival we were greeted with the best hospitality. Daniel was great, he upgraded our room, offered complimentary drinks, and most importantly he made us laugh the whole time while at front desk. The hotel was located in the best area surrounded by EVERYTHING. I also have to mention, I left a bag in the parking garage, by this time I'm boarding my flight, I called the hotel and they took care of everything, truly grateful. Awesome week/ Awesome hotel.
Comment from Hotel Management
Jul 24, 2017 by Louis , Hotel Management
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the hotel location and staff. We are looking forward to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler from Nottingham UK

Just 1 street back from Ocean Drive & the beach

Posted Jul 23, 2017
Pros: In a good area. Loved the pool. Tea & coffee in the room [free]
Location: Visit the Everglades & go on an airboat Use local buses [need correct change $2.25 a trip] & go to Bayside Market place in Downtown Miami
In a good area for restaurants, bars etc. But far enough away from the hustle of Ocean Drive where it gets very busy at night. Has a great roof-top pool & bar. Good place to try & cool off in the afternoon & meet fellow guests. Sunbeds comfortable & towels provided free of charge. Happy Hour [for about 3 hours in the afternoon] when cocktails & snacks are 2 for the price of 1. Beer buckets [5 bottles of your choice] were only $20 all day. Pool Bar staff couldn't have been more helpful. There with towels, serving drinks to guests in the pool. They never stopped. Lobby staff were excellent. Sorted a couple of trips [to the Everglades & a city tour/boat trip] with John. Very helpful with any information you might need about eating out etc
Comment from Hotel Management
Jul 24, 2017 by Louis , Hotel Management
Dear Sue, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about our staff and the amenities. We are looking forward to see you again. thanks
5 out of 5
Recommended
for Everyone
by A verified traveler from Gaithersburg, MD

five stars customer service

Posted Jul 23, 2017
it was our first time in south beach and wow love the friendly of the whole hotel staff amazing we will go back to the Hotel of south beach very nice and clean we love everything about it YES I WILL RECOMEND IT TO ALL OUR FRIENDS AND FAMILY. Excellent customer service from David and Cesar taking care of us from the moment we got there.
5 out of 5
Recommended
for Everyone
by A verified traveler from ohio

Posted Jul 21, 2017
Very satisfied with everything about my stay. I will be staying here again. The staff was very attentive to my needs. Location was excellent.
Comment from Hotel Management
Jul 22, 2017 by Louis , Hotel Management
Dear Dee, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff. Thanks
5 out of 5
Recommended
for Everyone
by A verified traveler from North Jersey

Best Hotel in South Beach

Posted Jul 21, 2017
Our go to hotel each time we visit Miami. Hotel, location, and staff are all absolutely fabulous, especially, David, the bell man who is always, tremendously welcoming and helpful.
Comment from Hotel Management
Jul 22, 2017 by Louis, Hotel Management
Dear Gia, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about our staff and the hotel. Thanks . we are looking forward to see you again
5 out of 5
Recommended
for Everyone
by A verified traveler from bronx ny

Wonderful hotel

Posted Jul 19, 2017
I'll be back very soon thanks for everything hotel of South beach my fiance enjoyed his birthday
Comment from Hotel Management
Jul 19, 2017 by Louis, Hotel Management
Dear Jasmine, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. we are looking forward to see you again. Thanks
3 out of 5
Recommended
for Everyone
by A verified traveler

OKAY stay!

Posted Jul 15, 2017
The hotel did not look exactly like the pictures as it was a bit smaller but for the price it was definitely decent. I did like how the hotel was right off the strip and near really good tasting restaurants. The staff was nice and always available but I asked for tissue because there wasn't any and they took a while to bring it up to the room, luckily there was Kleenex available lol. Other that I would stay there again.
Comment from Hotel Management
Jul 19, 2017 by Louis , Hotel Management
Dear Patrice, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff
5 out of 5
Recommended
for Everyone
by A verified traveler

Birthday Trip

Posted Jul 12, 2017
I took a trip here with my boyfriend for my birthday, we had an early morning flight but check in was not until 3, however we still decided to go to the hotel. The held out bags for us and said if the room became available they'll let us in early, (it didn't, not mad) the also offered us the opportunity to us the pool. We were happy the held our bags, we went shopping instead. Everyone was super nice: bartender, receptionist, cleaners, lobby boys, other guests. There is even someone to provide services for fun activities. We felt welcomed from the day we walked in till the day we left. Roof top pool is a plus. The room could use a little updating, not terribly bad. It was comfortable and cozy. Such a great hotel and experience. Thanks
Comment from Hotel Management
Jul 19, 2017 by Louis , Hotel Management
Dear Dinah, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff
5 out of 5
Recommended
for Everyone
by A verified traveler from B

Perfect location

Posted Jul 12, 2017
Spacious rooms with very comfortable beds, lovely staff, and really good food.
Comment from Hotel Management
Jul 13, 2017 by Louis , Hotel Management
Dear Omar, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff
5 out of 5
Recommended
for Everyone
by A verified traveler from NJ

Great Location

Posted Jul 9, 2017
Perfect location. Cute boutique hotel. Great poolside bar. Nice view from the pool. Nice food and excellent staff. Definitively staying here again when I com Back to Miami.
Comment from Hotel Management
Jul 11, 2017 by Louis , Hotel Management
Dear Stefany, Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects the hotel. we are looking forward to see you again