Mount Prospect Residences

"I was overall happy with this hotel. They are undergoing construction right now and we were the room at the end of the block, meaning we were woken up by building sounds and drilling around 7am each morning. Without this, the hotel would have been really great. I wished the breakfast restaurant had an a la cart option, vs the flat $25 buffet, because I don't eat that much for breakfast, especially before a trade show. "

"Great location and the staff were very friendly and helpful! Definitely will stay here again in the future."

"Hotel needs to be remodeled, very gloomy"

"Loved my stay here. Room was clean, staff was friendly. Great location with everything you need right by the property. 10 out of 10!"

"Rooms were nice, staff was friendly"

"The room is dated and overpriced for the lack of amenities in the room. Heater was not working during stay. Not properly cleaned with left over hair ties. The breakfast bar and lounge bar are a nice touch, however the staff is rude and not very willing to help. The manager of the hotel being one of the worst. We had left items and had an incredibly rude experience trying to get them back. The front desk was rude and unprofessional. When we got the manager he said “this is more of a housekeeping issue”. This is clearly a hotel/management issue after 10 days with no contact. The manager begrudgingly helped us finally get our items found. Honestly feel if we hadn’t hounded them I never would’ve received my items. Do not recommend this hotel. Will be writing an email to corporate as well. "

"Great location$ access to many things "

"Great neighborhood; safe lots of restaurants. Restaurant in the hotel is absolutely fabulous. The staff is efficient and quick and polite. The Room are large and the patios are absolutely wonderful being able to go on a balcony is very special in Chicago. Most hotels do not have a balcony."

"Needs to be updated nice views though"