Nathan Phillips Square Tours

I booked a city view superior room which wasn’t great, it was fairly small but had everything required. The wardrobe had plenty of hanging space and there was an ironing board and iron. Shower was lovely and the bathroom had enough space to put toiletries, which isn’t always the case in some hotels. Staff are generally really friendly, pleasant and helpful, however some did seem miserable. The breakfast offering is very good with a wide selection of hot and cold food. The notable point about the restaurant is it has a very unusual layout. The buffet is at one end and some tables are so far away from the food that staff clear the table whilst you’re up getting food. This happened to me twice which is quite annoying and on one occasion another couple had been given my table which led to them being very annoyed with me unnecessarily. Breakfast ends at 10 am on weekdays and 10:30 on a weekend, which is a bit early when you’re on holiday. Housekeeping is also variable. My major complaint was that the floor wasn’t swept very well. On one occasion my room wasn’t cleaned at all, despite me leaving the sign on the door to do so. Whilst staff were very apologetic, it did not make up for having a dirty room. Location wise it’s okay but a bit of a walk to any of the major attractions. There are three street car lines within a few mins walk and a subway station nearby. Overall pretty good value for downtown.

I brought my son to Toronto to watch the Yankees beat the Jays as a middle school graduation present. Unfortunately for us we did not see the Yankees win but the hotel was a huge win for us! Upon entering you are greeted by friendly staff and a relaxing aroma that really set the tone for our entire stay. Our room was wonderful. The older I get the less I handle traveling well because I find rooms to be dirty & very uncomfortable, I am the person who will typically clean the room myself upon arrival and I always stay at 4+ star hotels. As soon as I entered the room, everything just felt, looked & smelled clean. I had zero urge to clean (except the remote, which is a habit I will keep). The bed and pillows not only looked inviting, they were! Not too hard, not too soft for my aging body! There were eco-friendly elements everywhere, different woods sourced locally and the water on the entire property was filtered! Room service was very accommodating, one night we did not realize the time and ordered 3 minutes before closing. The gentleman was so kind, got our order to us and even remembered us the next time we ordered! Amazing! So many little things made this property worth every penny but I think what made it even more special was the little note and special treat they left for my son, congratulating him on his graduation! In this world today who does that?! They do! Highly recommend

Very welcoming staff, clean room. Too bad we couldn’t use the balcony. That would have made the room even better.