2 bars/lounges, rooftop bar

Reviews of DoubleTree by Hilton New York Times Square West

4 out of 5

Reviews

7.2

Good

Rating 10 - Excellent. 458 out of 1429 reviews" "
Rating 8 - Good. 362 out of 1429 reviews" "
Rating 6 - Okay. 255 out of 1429 reviews" "
Rating 4 - Poor. 172 out of 1429 reviews" "
Rating 2 - Terrible. 182 out of 1429 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Ming Yee, Singapore

Business traveler
Disliked: Property conditions & facilities
Convenient location to Jarvits Centre for conference
Stayed 7 nights in May 2024
Response from Customer Service on May 20, 2024
Ming Yee,Thank you for sharing your thoughts. We're glad to hear you found the location convenient for the conference. Your feedback is valued, and we hope to welcome you back in the future.

8/10 Good

vandan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good and comfortable.
Stayed 5 nights in May 2024
Response from Customer Service on May 17, 2024
Vandan, thank you for sharing your experience at DoubleTree by Hilton Hotel New York Times Square West. It is wonderful to hear your stay was good and comfortable. We look forward to welcoming you back!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Customer Service on May 17, 2024
Michelle, thank you for your excellent rating of the DoubleTree by Hilton Hotel New York Times Square West! We're delighted to see you had a great stay. Our team members look forward to welcoming you back soon!

2/10 Terrible

Damen

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
The check in process was a nightmare the staff really didn’t seem all to caring The only great staff member was Carlos the bellman. He was amazing. The rooms are small and the items like the towels are threadbare and wearing through.
Stayed 5 nights in May 2024
Response from Customer Service on May 15, 2024
Damen, thank you for sharing your experience. While it is unfortunate that certain aspects did not meet your expectations, it is great to hear that Carlos left a positive impression. The concerns you raised about the check-in process and room amenities will be taken into consideration.

6/10 Okay

Carole, Penfield

Liked: Property conditions & facilities
Stayed 4 nights in May 2024
Response from Customer Service on May 14, 2024
Carole, your feedback is greatly appreciated. Though words were not shared, we value your rating as it helps direct us in areas we need to improve. We hope to have another opportunity to provide you with a superior experience.

10/10 Excellent

Adriana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent ubication and service.
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Adriana, thank you for your high praise about the DoubleTree by Hilton Hotel New York Times Square West. We're thrilled you appreciated our fantastic location and service. It's always rewarding to hear when our guests enjoy their stay with us. We hope to welcome you back soon!

8/10 Good

xuan

Liked: Cleanliness, staff & service, amenities
No
Stayed 2 nights in May 2024
Response from Customer Service on May 13, 2024
Xuan, we appreciate the concise feedback. If there are any specific aspects of your stay at the DoubleTree by Hilton Hotel New York Times Square West that you'd like to elaborate on or discuss further, feel free to reach out. We're continually striving to enhance our guest experience and your feedback is crucial in doing so. Great to have you with us and we hope to welcome you back soon!

6/10 Okay

anocha

Business traveler
It has bedbugs all my body. 😅
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Thank you for taking the time to share your feedback, Anocha. We recognize the impact this may have had on your experience. We deeply regret any inconvenience caused and appreciate your understanding in this matter. We value your feedback and are committed to making improvements to ensure a more comfortable stay for all our guests.

6/10 Okay

Fiona

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on May 3, 2024
Fiona, it seems that your recent stay didn't quite meet your expectations. We value your feedback and hope we can deliver a better experience next time.

10/10 Excellent

Briyo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Customer Service on May 2, 2024
Briyo, it's rewarding to know that DoubleTree by Hilton Hotel New York Times Square West met your expectations. We appreciate the perfect rating and hope to welcome you back.

10/10 Excellent

Cortney

Stayed 1 night in Apr 2024
Response from Customer Service on May 20, 2024
Cortney, thank you for your feedback! DoubleTree by Hilton Hotel New York Times Square West is delighted that you had a wonderful experience. We're looking forward to welcoming you back soon.

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is perfect
Stayed 3 nights in Jan 2024
Response from Customer Service on Apr 29, 2024
Allen, it's wonderful to hear you found DoubleTree by Hilton Hotel New York Times Square West's position ideal. We believe a great location is key to a memorable stay. Come visit us again soon.

8/10 Good

Ashley

Stayed 1 night in Apr 2024
Response from Customer Service on May 19, 2024
Thanks for the great rating, Ashley!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting DoubleTree by Hilton Hotel New York Times Square West soon, we'd love to have you back!

4/10 Poor

Douglas, Crysler

Disliked: Staff & service, property conditions & facilities
Teeny tiny tourist hotel. My cruise ship cabin is bigger
Response from Customer Service on Apr 30, 2024
Douglas, we appreciate you taking the time to share your feedback. It seems that the expectation for the room size didn't meet reality. As being in the heart of New York, our aim is to balance space-efficiency with comfort. We trust the rest of the hotel amenities compensated for this. Your input is important and will certainly be considered for future improvements.

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exactly as pictured, great location, great value.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Christopher, it's wonderful to hear that the DoubleTree by Hilton Hotel New York Times Square West met your expectations with our representation, prime spot, and value. Our team is committed to giving guests a satisfying experience that makes them feel they've made a smart choice when choosing our amenities and location. We can't wait to welcome you back.

6/10 Okay

Douglas, Crysler

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Tiny tourist hotel. Not even enough room to turn around in the room. Bathrooms in poor state of repair.
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Douglas, thank you for sharing your experience. It's disappointing to hear that the room size and condition of certain amenities did not meet your expectations. As we always aim for guest satisfaction, your comments will be discussed with our team to address the areas for improvement. We hope you will consider giving us another opportunity to impress you in the future.

6/10 Okay

Jiani

Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 27, 2024
Jiani, thank you for providing your rating. We trust that your stay was satisfactory although we always aim to exceed our guests' expectations. We hope to have the opportunity to provide an improved experience at DoubleTree by Hilton Hotel New York Times Square West in the near future.

8/10 Good

Semra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
near the portautority clean and nice hotel but crowded
Stayed 2 nights in Jan 2024
Response from Customer Service on Apr 23, 2024
Semra, it's delightful to hear that you appreciated the cleanliness and strategic location of DoubleTree by Hilton Hotel New York Times Square West. We understand the hotel can become bustling, mirroring the vibrant energy of our city. We're continuously working to ensure efficient service during these peak times. Looking forward to welcoming you back in the future.

10/10 Excellent

Chloe

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024
Response from Customer Service on Apr 23, 2024
Chloe, it's great to hear you found the location of DoubleTree by Hilton Hotel New York Times Square West favorable. We strive to be ideally situated for all our guests. We hope your time in New York was enjoyable and we're confident we'll see you again in the future.

8/10 Good

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 21, 2024
Edwin, it's wonderful to hear that you had a good experience at DoubleTree by Hilton Hotel New York Times Square West. We hope to welcome you back again soon for an even more exceptional stay.

6/10 Okay

Patrick, Coltgs Neck

Traveled with family
Liked: Staff & service
Sink and shower both badly clogged. Mentioned it to front desk on the way out but didn't seem to resonate. Sadly, west 40th Street in this area continues its multi year decline in safety.
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 21, 2024
Patrick, it's disheartening to learn that certain aspects of your stay did not meet expectations. We apologize for the inconveniences you encountered with the plumbing fixtures and the reception. We assure you that your concerns have been voiced, and our team members will strive to be more vigilant in such matters. Regarding your comments about the surrounding area, it is indeed an aspect beyond our control; however, we hope that future improvement efforts can yield a more favorable experience. We appreciate your feedback and hope to serve you better in the future.

6/10 Okay

Thiago

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 18, 2024
Thiago, it appears you've left a neutral rating. We're committed to enhancing the guest experience, so your feedback is incredibly valuable to us. Be assured we're eager to step up our game the next time around. That said, we look forward to offering you our services again and improving upon your overall impression.

10/10 Excellent

Omer

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 15, 2024
Omer, thank you for choosing DoubleTree by Hilton Hotel New York Times Square West for your stay. We're thrilled to see you had an excellent experience. We look forward to welcoming you back on your next visit.

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, friendly staff.
Stayed 4 nights in Apr 2024
Response from Customer Service on Apr 11, 2024
Jennifer, we're thrilled to hear your glowing remarks about your experience at DoubleTree by Hilton Hotel New York Times Square West. It's fantastic that our prime location met your needs, and you appreciated the cleanliness and warmth of our team members. We hope to welcome you back soon for another remarkable stay.

8/10 Good

Dagmar, Burlington

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reasonably priced considering this was NYC and it was close to sights and all public transportation. Walking distance to cruise port (20 minutes). The hotel was in good shape. I would stay again.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 11, 2024
Dagmar, thank you for choosing the DoubleTree by Hilton Hotel New York Times Square West for your stay in the Big Apple. We're pleased to hear that our location provided you with easy access to city sights as well as public transportation. It's great to know that our facilities met your expectations as well. We look forward to welcoming you back in the future. Safe travels until then.

10/10 Excellent

Perry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time there. Thank You
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 10, 2024
Perry, it's fantastic to hear you had a wonderful time at DoubleTree by Hilton Hotel New York Times Square West. We appreciate your kind words and look forward to your next visit!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Michael, it's fantastic to hear that you had an excellent experience at the DoubleTree by Hilton Hotel New York Times Square West. We truly appreciate your high rating. We're hoping you'll choose us again on your next visit to Times Square. Best regards.

6/10 Okay

Keith

Liked: Staff & service
Disliked: Property conditions & facilities
Poor maintenance of the rooms. Lot of damage with quick shoddy repair work.
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 6, 2024
Keith, we regret to hear of your concerns about the room's upkeep. We aim to provide a comfortable environment, which includes maintaining our accommodations. While we never want a guest to be dissatisfied, your feedback is valuable and provides insight for improvements. Thank you for bringing this to our attention.

8/10 Good

Mercedes

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good location, clean rooms, great views. Cons: Pretty noisy at night, if your room is near top floor. The person at the reception that did our check-in could be a bit friendlier and perhaps make eye contact instead of just looking at the TV while talking to the guests. Watch out for the ladies that are trying to sell you time shares at the reception.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 5, 2024
Mercedes, it's pleasing to hear that you appreciated DoubleTree by Hilton Hotel New York Times Square West's clean rooms with great views and advantageous location. However, we regret the inconveniences you experienced at night and the absence of a warm, attentive welcome you should have received upon check-in. Any suggestions regarding interactions with our team members are highly appreciated, as it allows us to further improve the guest experience. We hope for another opportunity to provide an exemplary stay.

10/10 Excellent

Brandon Wayne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Brandon, thank you for choosing to stay at the DoubleTree by Hilton Hotel New York Times Square West. We're glad you had a wonderful experience with us and hope to see you again very soon for another exceptional visit.

4/10 Poor

Kun Wai

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Limited service for all things like hot water, umbrella. Lighting set up in guest room was not enough.
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 1, 2024
Kun Wai, it's disappointing to hear about your dissatisfaction during your stay. Our aim is to ensure all our guests have access to their basic needs and a comfortable room ambiance. It's regrettable that your experience with our amenities didn't quite meet this standard. We appreciate your feedback, and please know we are taking it into consideration for future enhancement.

4/10 Poor

Krystal

Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 21, 2024
We appreciate the feedback, Krystal.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.

6/10 Okay

Luis

Traveled with family
Liked: Staff & service
The overall experience was sufficient for a week stay. Complimentary water given at checkin 1x. Never received the cookies offered at double tree. The only complimentary coffee was located in the hotel rooms by using a Keurig. There wasn’t complimentary coffee in the lobby. Not all rooms have a mini refrigerator. Not all floors have ice machines.
Stayed 4 nights in Mar 2024
Response from Customer Service on Apr 2, 2024
Luis, it seems your stay was adequate but had some areas for improvement. We value the comments about the amenities and features you expect, such as frequent complimentary water and easy access to ice machines. It's unfortunate to hear about the missed cookie offering, it's one of our signature treats at DoubleTree. We also note your preference for lobby coffee service. We appreciate this feedback for continual improvements. We're looking forward to providing you with a flawless stay next time.

6/10 Okay

Susan

Stayed 1 night in Mar 2024
Response from Customer Service on Apr 15, 2024
We appreciate the feedback, Susan.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Good

Dianna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very convenient to many places we wanted to be
Stayed 4 nights in Mar 2024
Response from Guest Relations Team on Mar 26, 2024
Dear Dianna, We are delighted to read you found DoubleTree by Hilton Hotel New York Times Square West conveniently located for your visit to the city! Providing easy access to nearby attractions is our priority, and we are thrilled you enjoyed the convenience. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay soon!Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Excellent

nicole

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in walking distance to many things on our list. We had a great time!
Stayed 1 night in Mar 2024
Response from Doubletree by Hilton Times Square West on Mar 25, 2024
Dear nicole, Thank you for your kind words and for emphasizing our exceptional location. Nestled so close to Times Square, we strive to offer our guests a convenient and memorable New York City stay, surrounded by endless activities and sights. We're looking forward to your next visit to DoubleTree by Hilton Hotel New York Times Square West for more explorations in the heart of the city!Guest Relations TeamDoubletree by Hilton Times Square West

2/10 Terrible

Elizabeth Anali, Glendale

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got breakfast included in my stay through Expedia, and when I got there, the hotel did not honor that
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on Mar 26, 2024
Dear Elizabeth Anali, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your breakfast being added to your reservation and our staff not acknowledging it. Thank you for bringing this to our attention; we are grateful for your patience. Your feedback will aid us in making necessary improvements. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city.Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Good

reginald

O
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on Mar 19, 2024
Dear reginald, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Hotel New York Times Square West. We hope to see you again soon.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Excellent

Ivanska Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in NY. Very friendly staff and spectacular breakfast.
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on Mar 17, 2024
Dear Ivanska Lorena, We are thrilled to read you enjoyed the excellent location of DoubleTree by Hilton Hotel New York Times Square West. It's wonderful to know that our friendly staff and delicious breakfast contributed to your positive experience. Thank you for choosing to stay with us, and we hope to welcome you back for another fantastic visit soon.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Ramon

Traveled with family
Liked: Staff & service
Very small rooms. Small Lobby area.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on Mar 14, 2024
Dear Ramon, Thank you for letting us know how much you enjoyed your stay. We appreciate your observations regarding our room and lobby. Our aim is to provide comfortable accommodations while maximizing space efficiency. We regret if our room did not meet your expectations. Your comments are valuable to us as we continually strive to enhance our guests' experiences, and we would be delighted to welcome you back in the future. Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Good

Chloe Katherine Sam Wade

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Really good first experience of NYC. Nice hotel, helpful staff and a good view from the room. The room could have been slightly bigger but overall 4 out of 5.
Stayed 7 nights in Mar 2024
Response from Guest Relations Team on Mar 12, 2024
Dear Chloe Katherine Sam Wade, We are pleased to read that your first experience of NYC at DoubleTree by Hilton Hotel New York Times Square West was really good! It's fantastic that you found our hotel nice, with helpful staff, and enjoyed the good view from your room. We appreciate your feedback and hope to welcome you back soon for another great stay!Guest Relations TeamDoubletree by Hilton Times Square West

8/10 Good

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice, the property was in need of a few updates. When we showered water was all over the floor and when we had to flush the toilet we had to bring up the top to make sure the water was filled before we can flush.
Stayed 3 nights in Feb 2024
Response from Guest Relations Team on Mar 12, 2024
Dear Jennifer, Thank you for choosing DoubleTree by Hilton Hotel New York Times Square West and sharing your experience. We are glad you found the staff friendly, and we appreciate your feedback regarding maintenance. Your comments are valuable, and we will address them promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for an improved experience.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Tanner

Stayed 3 nights in Mar 2024
Response from Customer Service on Apr 1, 2024
Tanner, it seems you had a neutral experience during your stay. Your feedback is a vital part of our continual improvement and we hope to have an opportunity to provide a more exceptional stay in the future.

10/10 Excellent

Ann

Traveled with partner
Liked: Amenities
Location was great for what we were doing in NYC but area outside was dirty and smelly. You should have bar service later than 11:00pm inside hotel for people who don’t want loud music especially on Saturday night. Otherwise, clean rooms.
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on Mar 11, 2024
Dear Ann, We are delighted to read how much you enjoyed your time at DoubleTree by Hilton Hotel New York Times Square West. We strive for excellence, so we are thrilled you appreciated our clean room and our location! Thank you for letting us know about the concerns you had during your stay; we appreciate you bringing this to our attention. We hope to welcome you back soon for another enjoyable stay.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Excellent

Valmiki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Relations Team on Mar 11, 2024
Dear Valmiki, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to DoubleTree by Hilton Hotel New York Times Square West.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Alanna

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Not that far from Times Square and staff was excellent. The rooms are extremely tiny though.
Stayed 4 nights in Mar 2024
Response from Guest Relations Team on Mar 9, 2024
Dear Alanna, We are glad to hear you appreciated our location close to Times Square and experienced excellent hospitality. We apologize if the room size did not meet your expectations. Your feedback is valuable to us as we continually strive to enhance the guest experience. We hope the overall stay was enjoyable and look forward to welcoming you back in the future.Guest Relations TeamDoubletree by Hilton Times Square West

6/10 Okay

Abigail

Liked: Cleanliness, staff & service
The shower was very inconvenient and uncomfortable. Also, the curtain was too short, so the water was going all over the floor, and I almost slipped and broke my legs. I wouldn’t recommend that place. It wasn’t near an open and crowded area so me traveling alone I couldn’t get out at night.
Stayed 3 nights in Mar 2024
Response from Guest Relations Team on Mar 10, 2024
Dear Abigail, Thank you for evaluating your recent stay with us. We are sorry to hear about your experience with the bathroom in your room. Safety and comfort are our top priorities, and we regret any inconvenience this may have caused. We appreciate your feedback as it helps us improve our services. Regarding the location, while we strive to provide a safe environment, we understand individual preferences may vary. We hope you were still able to enjoy your time in New York City and would welcome the opportunity to host you again in the future.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Excellent

Tiffany, Howard Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here. Clean gym area. Encountered friendly and not so friendly staff. On site restaurant could have more options.
Stayed 1 night in Mar 2024
Response from Guest Relations Team on Mar 13, 2024
Dear Tiffany, Thank you for returning to DoubleTree by Hilton Hotel New York Times Square West. We're thrilled you enjoyed our clean gym and encountered friendly staff. Your feedback about our restaurant options is noted, as it helps us enhance our guest experience. Your insights are invaluable, and we look forward to welcoming you back!Guest Relations TeamDoubletree by Hilton Times Square West

2/10 Terrible

Janaina

Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty
Stayed 2 nights in Mar 2024
Response from Guest Relations Team on Mar 7, 2024
Dear Janaina, Thank you for leaving your rating. Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Guest Relations TeamDoubletree by Hilton Times Square West

10/10 Excellent

Rajini

Traveled with family
Liked: Staff & service, amenities
Staff at check in and reception are excellent Toiletries were not replenished Room cleaning could be better
Stayed 1 night in Mar 2024
Response from Guest Relations Team on Mar 7, 2024
Dear Rajini, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. We will definitely look into your feedback regarding your room and to ensure this is addressed appropriately. We hope to see you again soon at DoubleTree by Hilton Hotel New York Times Square West. Guest Relations TeamDoubletree by Hilton Times Square West