Northwest Rochester Residences

"Great"

"Breakfast was good"

"They do not have an elevator, the place was dirty."

"Very convenient location close to the airport. Room was clean, good bed and pillows. Surprisingly quiet. Average breakfast, go elsewhere for coffee. the property looks a bit rundown. "

"The staff were overwhelmed. The dryers weren't working so the staff couldn't provide clean linens. The lobby filled with angry customers who arrived at the hotel and couldn't get a room. The staff put a note on the window at the front desk stating they weren't accepting new arrivals and left. No customer service at all. 😲"

"The hotel is under renovations and should let people know before reservations are made. The bed was extremely uncomfortable and hard."

"Great staff. Clean room"

"The room was nice and the bed was comfortable. Breakfast was ok. Didnt really like how they had it set up. It seemed very compact and if there was more than a handful of people it would be crowded. All employees we encountered were super friendly. Would definitely stay there again."

"The site is wonderful. The lobby is very nice. The breakfast was terrific. The room was neat, clean and the bed was very comfortable."