“Our rooms weren't ready until after 4:00 when they clearly state that check-in is 3:00, so we sat in the lobby for over an hour which put us a real bind for the plans we had when we got to town....and we weren't the only ones. On top of that, the girl at the desk had a terrible attitude, was rude, and simply did not care. She told us they only have 1 cleaning crew and there is nothing she can do. That may have been the case, but that is not the problem of your paying guests. Figure it out! ……
“Our rooms weren't ready until after 4:00 when they clearly state that check-in is 3:00, so we sat in the lobby for over an hour which put us a real bind for the plans we had when we got to town....and we weren't the only ones. On top of that, the girl at the desk had a terrible attitude, was rude, and simply did not care. She told us they only have 1 cleaning crew and there is nothing she can do. That may have been the case, but that is not the problem of your paying guests. Figure it out! ……
Kelly