Housekeeping only walked in on me once in my locked room. Management woke everyone up at 10pm one night because the computer crashed and they were making sure, with proof, that everyone in the rooms had paid to be there. The elevator was broken and they have 5 floors, or when someone leaves the elevator door open it doesn't work and has to be manually closed. Staff said there were no rooms available but if you book online you get a room. Staff doesn't know much english so they call their son who is offsite, was double-billed once. Some room lights don't work, bathroom was locked for 3 days on the inside, they don't tend to let guests in after 12:30 so consider that your curfew. not many outlets in the room so if you have anything to plug in you may need to unplug stuff. Most of the doors slam, other guests sometimes scream at each other for a half hour to an hour in the hallways late at night. other than those things, not as bad as expected.

Rooms are really old and dated. My desk lamp was labelled "okay to charge palm pilots". Service is very good and carries the day but they need to update facility. It doesn't have to be Fairmount level but better than it is. Huge waste of space in lobby. Cornhole toss and ping pong tables?? No gift store, only a vending machine.

St Regis is an awesome experience. The service is second to none. Definitely worth every penny. Great staff and location.