Palm Springs Castle Hotels

"Clean room great area right in town. Scott is wonderful and thank you Scott "

"The Dunes was perfect for we needed for our visit. Location location location! The staff was wonderful and housekeeping went out of their way to make our stay comfortable. As noted in other reviews, the towels are a little gray and the rooms are a little dated, but I would stay again. The pool area was great!"

"I had some concerns with booking this property because of mixed reviews. I will say that I was pleased overall with our stay. The room was clean and good sized. The bed was comfortable. All the utilities worked ok but the air conditioning did seem a bit weak at times. However a couple of problems did detract from our stay. When I book a hotel on Expedia they advertise that all taxes and fees are included. However, there is a $35 per day "destination fee" that is collected at this property. So when you see a price quoted by Expedia, add that to the bill. I wish they would be more transparent with the pricing right up front. There was a problem during our stay with the parking situation. There was a large conference going on for part of the time we were there so when we returned after our daytime activities there were no self park spaces left anywhere. We ended up parking on the street for a while until some cars cleared out of the lot. I contacted the management but all they could offer was an apology for the inconvenience. They need to do a better job at managing the parking lot so that hotel guests have a place to park at all times. After all, that is part of the $35 daily fee. The pool was nice but if it's heated they don't heat it very much. The water was pretty cold. Also, it's only open from 11 - 5. The staff was very helpful and friendly. "

"We had mold on the ceiling fan in the bathroom. Room was pretty small and didn’t like how the beds were on the ground. The food and drinks were extremely over priced compared to the rest of Palm Springs."

"Carpet was old and run down. Towels were old and didn’t feel clean. I didn’t feel comfortable walking without shoes inside nor taking a shower "

"Clean room pool "

"There was no wifi in the rooms. We had to go out into the courtyard to make calls and use internet. We could not do work in our room so we had to go and get daily workspace. The door keys had to be constantly reformatted due to some fault with hotels key system. We had to go to office daily with our keys. These two things alone made the stay work instead of relaxing. Also there were bugs in the kitchen and the room carpet was gross under foot. "

"for the price we paid it was excessive. next time we come to palm Springs we will not be returning"

"Room could have been cleaner and needs an update but beds were clean. Floors and shower were dirty. Fair overall. Pool area was nice and parking good, great location. Was wayyyyy too pricey for the condition. Fair. Staff was super nice. "