“I called specifically to book a certain room and my reservation room was moved without any confirmation.
I have allergies and I like to cook food for myself when I’m away - but the room I was given did not have a kitchen even though I called specifically to book that type of room.
When I alerted the front desk about this, they said it was “ someone new” who moved me and there was nothing they could do. I could hear the entire phone call of them talking about me and it was super uncomfortable……
“I called specifically to book a certain room and my reservation room was moved without any confirmation.
I have allergies and I like to cook food for myself when I’m away - but the room I was given did not have a kitchen even though I called specifically to book that type of room.
When I alerted the front desk about this, they said it was “ someone new” who moved me and there was nothing they could do. I could hear the entire phone call of them talking about me and it was super uncomfortable……
Grace