Ratings based on 951 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Costa Rica
Bad choice. Not worthy of the Wyndham name.
Posted Sep 22, 2017
Pros: The outside, parking lot and surroundings.
Cons: They need more staff for housekeeping. Change beds and pillows.
Location: There is a Sweet Tomatoes nearby, in the Costco complex.
This is my first ever bad review on Expedia after 10 years.
1. Arrived 3:30, room was not ready. Left with all bags.
2. Returned 5:30, room was not yet ready.
3. Only one soap for three days. No shampoo.
4. Beds were not well made. Unsure if sheets were clean.
5. Trash in the bathroom left for three days.
6. Old TV with few channels.
7. Hard pillows, uncomfortable beds.
Certainly different to all previous Wyndham experiences.
by A verified traveler from Atlanta
MS. Jennie Made Our Stay Better
Posted Sep 16, 2017This was a last minute resort as I was not able to take my actual trip due to the recent hurricanes. I never expected it to be an extravagant experience due to the price and type of hotel, thus I had little to no high expectations from the start. The first night before going to bed I found that the sheets were filthy and requested new sheets I was told that housekeeping would not come until the morning but that the sheets would be sent to the room for me to make the bed myself. I was completely fine with that as it was already around midnight and I was just ready for bed. However the guy from the front desk never sent any sheets and when I called again he did not answer. I'm a pretty easy going person so At this point I simply removed the dirty sheets and used the clean towels from the bathroom as sheets the next morning I walked to the front desk and asked if housekeeping could come by and bring towels and make the bed since I had slept on towels the night before. The housekeeper ms Jennie was outraged and reported it to the general manager Michelle whom took care of the problem right away by extending a free night I was pleased with the customer service I received from these top members of the staff and greatly appreciated it. The last night the AC was not working but I didn't complain since Michelle and Ms Jennie had already taken care of me. While I appreciate them I would most likely not book this hotel again although my expectations were low to begin with.
by A verified traveler from Atlanta GA
Not worth the price they are charging
Posted Sep 16, 2017Beds are terrible. They make lot of no ice when tossing and turning and the deep in.
by A verified traveler from atlanta Ga
Outdated
Posted Sep 15, 2017The hotel overall is outdated the rooms are smaller than normal. The second night I had no sheets on my bed and it seems like the hotel overal was not a place I would recommend to anyone or return to
by A verified traveler from SC
Posted Sep 14, 2017
The hotel is dated inside and the beds extremely uncomfortable.
by A verified traveler
Bad hotel
Posted Sep 13, 2017Badly managed
Unhelpful personnel
Smelly
Terrible breakfast
by A verified traveler
Worst Microtel
Posted Aug 30, 2017The room was dirty, the toilet wouldn't flush, old box tv that got eight very fuzzy stations. You would think this motel rented by the hour. On our travels we stayed at other hotels that were half the price and much nicer in every way.
Recommended
for Everyoneby A verified traveler from Seattle
If wanting room for value, yes.
Posted Aug 24, 2017
Pros: Staff friendly. Location
Location: Location was fine to get to any freeway and activities.
I enjoyed all staff, all friendly and greeted you. Hotel was fine for short stays, if on business and not in rooms a lot. If wanting glitz and glam, this is not the hotel. Great location to get to other activities in the area.
Recommended
for Everyoneby A verified traveler from Chicago
Nice
Posted Aug 23, 2017
Pros: location and ambiance
Cons: nothing comes to mind
Location: It was in the best location near everything imaginable
Great service very helpful. I have nothing else to add geeze relax and allow people to write what they would like.
by A verified traveler
Dirty hotel
Posted Jul 19, 2017Bad service
Bad room
I don't like the hotel bad
Espérance