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"I had a very late check-in and later had to request a room change due to a strong unpleasant odor in the first room. We were moved to another room, which smelled better, but I found the bathtub revolting, with significant mold along the bath seal. The sink constantly flooded because of the old-fashioned double taps (one for hot, one for cold water). The bidet was broken and leaked water onto the floor. The exterior of the hotel, particularly on the balcony side, looked very dirty. They should consider hiring professionals to clean the outside of the building periodically. The TV options in English were extremely limited or non-existent, which was very frustrating. The hotel provides one complimentary bottle of water per guest per day, but on a few occasions, we had a “Do Not Disturb” sign on the door, but we were still denied water for those days. This forced us to buy water from a grocery store, which felt unnecessarily petty on the part of the reception staff. Overall, the staff is very nice but the hotel has serious issues with cleanliness, maintenance, and service that need attention."

"Did not use the spa or pool"

"Great people on staff "

"It was really nice I would go again very clean and service was great "

"Very nice and helpful staff, they went above and beyond. Excellent room and amenities, good restaurant. Near the Main Street and close to main square but fyi is at top of the hill so to come back to hotel from square is straight up hill. Very good stay we enjoyed it and would come back!"

"Great staff, location and property "

"Make thermostats in room easier to use"

"Wife and I stayed for our anniversary. We received complimentary drinks + dessert, decorations in room and at the restaurant, and generally exceptional hospitality overall. "

"Great location only a block from the main square. Plenty of shopping and dining options nearby. You enter into the property and are instantly walking into a beautiful and peaceful courtyard which our room was accessed from. This property was built in the early 19th century as a wealthy Spanish family’s villa, so it has a lot of historical charm and is well maintained. The included breakfast was of high quality and lots of variety. Staff was friendly and helpful. Highly recommended if you’re staying in Cusco."