expedia

Overview of Hard Rock Hotel Riviera Maya - All Inclusive

Photo gallery

2 outdoor pools
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
Private beach, white sand, beach umbrellas, beach towels
2 outdoor pools
VIP Access

Hard Rock Hotel Riviera Maya - All Inclusive

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air Conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationDolphinaris Riviera Maya Park3 min drive
    Popular LocationPuerto Aventuras Golf Club6 min drive
    Popular LocationKantenah Lagoon14 min drive
    AirportPlaya Del Carmen, Quintana Roo (PCM)20 min drive

Choose dates to view prices

Deluxe Platinum Grand Sky Terrace - Connecting

3.9/5 guest room rating
  • 964 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Gold, two double beds

4.2/5 guest room rating
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

Deluxe Diamond, one king bed

  • 462 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Gold, 2 Double Beds PURE allergy-friendly

5/5 guest room rating
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

Heaven Deluxe Gold, 2 double beds

  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

Rock Suite Platinum

  • 2582 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Heaven Deluxe Gold)

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Deluxe Gold King, PURE allergy-friendly

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

Club Room, 1 King Bed (Rock Royalty Level Deluxe platinum)

No guest room rating
  • 484 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Platinum Double Beds

4/5 guest room rating
  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Family

5/5 guest room rating
  • 969 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Heaven Deluxe Platinum Sky Terrace, one king bed

No guest room rating
  • 964 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Heaven Deluxe Gold, king bed PURE - Allergy Friendly

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Heaven Rock Suite Platinum

  • 2582 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Heaven Deluxe Diamond, one king bed

  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

Rock Royalty Level Deluxe platinum, 2 double beds

4.4/5 guest room rating
  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 1 King Bed, Terrace (Platinum Grand Sky)

3.8/5 guest room rating
  • 964 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Deluxe Gold King

4.4/5 guest room rating
  • 463 sq ft
  • Sleeps 2
  • 1 King Bed

Club Room, 1 King Bed (Heaven Rock Royalty - platinum)

  • 482 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

About this area

Puerto Aventuras

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. The area's natural beauty can be seen at Chac Mol Cenote and Xpu-ha Beach, while Ecopark Kantun Chi and Xcaret Eco Theme Park are popular area attractions. Don't miss out on a visit to Xplor Theme Park. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Popular Location

What's nearby

  • Dolphinaris Riviera Maya Park - 3 min drive
  • Puerto Aventuras Golf Club - 6 min drive
  • CEDAM Museum - 8 min drive
  • Dolphin Discovery - 8 min drive
  • Kantenah Lagoon - 14 min drive

Getting around

  • AirportCancun Intl. Airport (CUN) - 67 min drive

Restaurants

  • The Market — 1 min walk
  • Pizzeto — 1 min walk
  • Ranchero Kiki — 7 min drive
  • Le Bistrot Chez Dede & Lalo — 12 min drive
  • Paparazzi — 12 min drive
View in a map

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star property with pools, private beach, full-service spa
Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 1264 rooms boast jetted tubs and offer free WiFi and balconies. 24-hour room service and premium bedding are standard, as are flat-screen TVs with satellite channels.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

This Puerto Aventuras property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, outdoor tennis courts, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Theme parties

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows industry sanitization guidelines of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Onsite parking is wheelchair accessible
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 7 AM–11:30 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 9 restaurants and 2 coffee shops
  • 7 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Aerobics classes
  • Arcade/game room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Mini golf
  • Nightclub
  • Pilates classes
  • Rock climbing
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Free rollaway/extra beds
  • Grocery/convenience store
  • Mini golf
  • Snack bar/deli
  • Supervised childcare/activities (surcharge)

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessions with a pro
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting rooms
  • Conference center (87823 square feet of space)

Outdoors

  • Beach umbrellas
  • Garden
  • Private beachfront location
  • Terrace

Spa

  • 50 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hot springs/mineral springs
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free rollaway beds
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Jetted bathtub
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water

Outdoor space

  • Balcony

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers

You may also like

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 5:30 AM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free rollaway/extra beds

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 60 per room (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 16 years old are not allowed in the spa

Property is also known as

All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras

Frequently asked questions

Can I cancel my reservation for free at Hard Rock Hotel Riviera Maya - All Inclusive and receive a full refund?
Yes, Hard Rock Hotel Riviera Maya - All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Hard Rock Hotel Riviera Maya - All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?
As of Jan 28, 2021, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on Jan 29, 2021 start from $353, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?
Yes, this property has 2 outdoor pools and a children's pool.
Is Hard Rock Hotel Riviera Maya - All Inclusive pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hard Rock Hotel Riviera Maya - All Inclusive?
Self parking and valet parking are free at this property.
What time is check-in at Hard Rock Hotel Riviera Maya - All Inclusive?
Check-in is from 3:00 PM - 5:30 AM.
What time is check-out at Hard Rock Hotel Riviera Maya - All Inclusive?
Check-out is at noon.
Does Hard Rock Hotel Riviera Maya - All Inclusive provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of USD 60 per room applies.
Are there all-inclusive benefits at Hard Rock Hotel Riviera Maya - All Inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, tennis, and more.
Where is Hard Rock Hotel Riviera Maya - All Inclusive located?
Located in Puerto Aventuras, this beachfront property is next to a golf course and within 3 mi (5 km) of Puerto Aventuras Marina, Chac Mol Cenote, and Ecopark Kantun Chi. Xpu-ha Beach and Xcaret Eco Theme Park are also within 9 mi (15 km).
4.4
Excellent
Rating 5 - Excellent. 618 out of 968 reviews
5 - Excellent 64%
Rating 4 - Good. 225 out of 968 reviews
4 - Good 23%
Rating 3 - Okay. 64 out of 968 reviews
3 - Okay 7%
Rating 2 - Poor. 41 out of 968 reviews
2 - Poor 4%
Rating 1 - Terrible. 20 out of 968 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities

3/5 Okay

Happy face iconLiked: Staff & service
Sad face IconDisliked: Cleanliness, property conditions & facilities
They completely renovated the adult side but not the family side. Rooms are not updated. Communication is poor when it comes to what amenities are available. For example, I was told that we can use the cabana and that there were 2 different choices- wine and champagne packages. Only to find out that they changed the package to only champagne. My family doesn’t need to drink champagne and I don’t think you should be forced to just so they can make more money. I asked if there was an option for those that don’t drink or only drink wine. No other options were offered to make their customers happy. The cabanas weren’t being utilized and they stated that they were for their “premier” customers. This is not what you tell your customers. (Side note: their premier customers are those that purchase a timeshare sort of deal-& mind you they are not even at full capacity) Food was good. Service was good, but only to a certain extent. Also, considering that we are in a pandemic, the video information that you see isn’t totally true. The disinfectant for the shoes..the mats were dry. They just have that wet look affect. Sanitizer and masks was definitely utilized by the staff. There are six feet reminders which is good, but not necessarily followed by the staff and other guests. They sanitized the beach chairs after they were used. I suggest you bring your own sanitizer just to make sure you are safe.
Stayed 5 nights in Jan 2021

5/5 Excellent

Traveled with family and small children, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Really like to concept of Hard Rock. My family and self had a wonderful time. However, the food and beverages need some improvement.
Stayed 4 nights in Jan 2021

4/5 Good

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and atmosphere amazing. Food needs improvement.
Stayed 7 nights in Dec 2020

4/5 Good

Traveled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, food is very good, service also very good (not as good as other resorts we’ve stayed at ie Excellence Playa Mujeres, Secrets DeVine & Hyatt Ziva). Only complaint compared to the previous resorts is that they do not have a hospitality room and they charge $30usd after 3 pm on your check out day, usually hotels let you stay until you have to go to the airport for a late flight at no charge. This is a dealbreaker for me, will not stay at HR again because of that. But we really enjoyed our stay and the food. Great beach as well and the slides are fun.
Stayed 3 nights in Dec 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
This vacation far exceeded our expectations! We have never stayed at a resort, we’ve only done cruises. We were blown away with the friendliness of the staff. The resort itself was so clean and easy to get around. There was never a shortage of food but if I could change one thing about the food, I wish they would offer more snack options. I would have loved pretzels or chips or popcorn, something like that. The breakfast buffet was delicious, the dinner buffet was mediocre. I wish we would have realized sooner in our trip that the restaurants that required reservations had exceptional food! The lagoon was gorgeous and safe but my husband was hoping to be able to snorkel in the actual ocean. There is no access to the open ocean at the resort. When we first arrived, we were approached by at least 3 staff all at once. One wanted us to make our dinner reservations, one wanted to sell us a time share and one actually was there to help us check in. After a full day of travel and wanting to just get to our room and hit the pool, it was a little overwhelming. We ignored the time share guy and then he called us, twice, the next morning and woke us up. I wasn’t too thrilled about that. Other than that, zero complaints! If you can, try to rent a cabana for the day. The Cabana boys were outstanding. Although it’s an all inclusive and “gratuities are included”, we did tip here and there for the wait staff that brought our drinks, the waiters at dinner and our cabana boys.
Stayed 8 nights in Nov 2020

Stay in the know with the Expedia app

Get real-time notifications, view your trip details, and access mobile-only deals.

Text yourself a download link

By providing your number, you agree to receive a one-time automated text message with a link to get the app. Standard text message rates may apply.
Scan the QR code

Scan the QR code