Hard Rock Hotel Riviera Maya - All Inclusive

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Luxury
VIP Access
4.5 star property
8.2

Very good

Property highlights

Located close to Puerto Aventuras Marina and Chac Mol Cenote, Hard Rock Hotel Riviera Maya - All Inclusive provides an adjacent golf course, a nightclub, and an airport shuttle. Treat yourself to reflexology, a facial, or a body wrap at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, dinner, and international cuisine. Enjoy the gym, as well as activities like basketball, volleyball, and kayaking. In addition to 3 poolside bars and a swim-up bar, guests can connect to free in-room WiFi.

Popular amenities

  • Hot tub
  • All inclusive
  • Pet friendly

Room options

Available filters for rooms
Showing 26 of 26 rooms

View all photos for Room, 1 King Bed, Partial Ocean View (Rock Royalty)

A modern hotel room with a large bed, a bathtub, a dining area, and a TV.

Room, 1 King Bed, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Gold Deluxe King Room

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Gold Deluxe King Room

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Diamond)

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Room, 1 King Bed (Diamond)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Gold, Pure Wellness)

A hotel room with a large bed, a TV, a seating area, and a view of buildings outside.

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room, Partial Ocean View (Rock Royalty)

A hotel room with two beds, a desk, a TV, and a view of the outdoors.

Double Room, Partial Ocean View (Rock Royalty)

  • Partial ocean view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold)

A hotel room with two beds, a view of the ocean, a stone wall, and a bathtub.

Deluxe Room, 2 Double Beds (Gold)

8.0 out of 10
Very good
(24 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Partial Ocean View

A hotel room with a large bed, a separate sofa bed, a desk with chairs, a TV, and a view of the ocean.

Deluxe Room, 2 Double Beds, Partial Ocean View

9.0 out of 10
Wonderful
(2 reviews)
  • Partial ocean view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

A hotel room with two beds, a view of the ocean, a stone wall, and a bathtub.

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 482 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Heaven, Rock Royalty)

A modern hotel room with a large bed, a desk, a laptop, and a view of the outdoor area.

Room, 1 King Bed (Heaven, Rock Royalty)

  • Garden view
  • 482 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold)

A modern hotel room with a large bed, a sitting area with a glass table, a bathtub, and a view of greenery outside.

Deluxe Room, 1 King Bed (Heaven, Gold)

9.6 out of 10
Exceptional
(7 reviews)
  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Heaven, Diamond)

A modern hotel room with a large bed, a desk, a laptop, and a view of the outdoor area.

Deluxe Room, 1 King Bed (Heaven, Diamond)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Heaven, Gold)

A hotel room with two beds, a large window, a bathtub, and a table with a magazine.

Deluxe Room, 2 Double Beds (Heaven, Gold)

  • Garden view
  • 482 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

A modern hotel room with a large bed, a TV, a dining table, and a balcony with a view.

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

  • Garden view
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

A hotel room with a large bed, a small table, two chairs, a nightstand, and a view of the ocean.

Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky)

9.4 out of 10
Exceptional
(3 reviews)
  • Garden view
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Heaven, Rock, Platinum Rooftop)

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Suite (Heaven, Rock, Platinum Rooftop)

  • Ocean view
  • 5166 sq ft
  • Sleeps 4
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

A hotel room with a large bed, a bench, a desk, and a view of the ocean through a sliding door.

Suite, 2 Bedrooms, Oceanfront (Heaven, Rock)

  • Ocean view
  • 2583 sq ft
  • 1 bedroom
  • Sleeps 4
  • 3 Double Beds

View all photos for Deluxe Room, 1 Bedroom, Terrace (Sky)

A hotel room with a bed, bedside table, bench, and a dining table.

Deluxe Room, 1 Bedroom, Terrace (Sky)

  • Partial ocean view
  • 964 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Family Room

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Deluxe Family Room

  • Garden view
  • 964 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

A modern hotel room with a large bed, a desk, and a staircase leading to an upper level.

Deluxe Room, 2 Bedrooms, Terrace (Grand Sky)

7.0 out of 10
Good
(11 reviews)
  • Partial ocean view
  • 1928 sq ft
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant)

  • Ocean view
  • 5166 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

A hotel room with two beds, a TV, a table with a bottle of champagne, and a view of the city.

Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant)

  • Ocean view
  • 2583 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven - Swim Up)

A modern hotel room with a large bed, a sitting area with a glass table, a bathtub, and a view of greenery outside.

Deluxe Room, 1 King Bed (Heaven - Swim Up)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a TV, and a balcony with a view of a playground.

Deluxe Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

A hotel room with two beds, a desk, a tablet, and a balcony with a view of the city.

Deluxe Room, 2 Double Beds

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds (Heaven)

A modern bathroom with a large mirror, two sinks, and shelves holding rolled towels.

Deluxe Room, 2 Double Beds (Heaven)

  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Heaven)

A modern hotel room with a large bed, a desk, and a TV. There is a view of greenery outside the window.

Deluxe Room, 1 King Bed (Heaven)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

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A bar area with a thatched roof, poolside seating, and a sign for 'Pizzeria'.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.2 out of 10, Very Good, 586 reviews
$420 nightly
The price is $508
Nov 8 - Nov 9
Total with taxes and fees
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive
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About the neighborhood

Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chac Mol Cenote and Ecopark Kantun Chi. Don't miss out on a visit to Xcaret Eco Theme Park. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby. Visit our Puerto Aventuras travel guide
View more Resorts in Puerto Aventuras
Map
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

What's nearby

  • A marina with various boats docked, palm trees, and a building with a red roof in the background.
    Puerto Aventuras Marina
    6 min drive - 2.5 miles
  • A tropical beach with clear turquoise waters, palm trees, and a resort in the background.
    Oasis Beach
    7 min drive - 2.0 miles
  • Kantenah Lagoon
    8 min walk - 0.5 miles
  • Blu Riviera Maya
    5 min drive - 1.4 miles
  • Dolphin Discovery
    7 min drive - 2.0 miles

Getting around

  • Tulum Intl. Airport (TQO)
    81 min drive

Restaurants

  • El Abuelo
    10 min drive
  • Las Brisas
    11 min drive
  • El Mercado
    11 min drive
  • Bamboleo Snack & Grill
    11 min drive
  • Tequilla Bar
    11 min drive

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

  • Property highlights
  • Located close to Puerto Aventuras Marina and Chac Mol Cenote, Hard Rock Hotel Riviera Maya - All Inclusive provides an adjacent golf course, a nightclub, and an airport shuttle. Treat yourself to reflexology, a facial, or a body wrap at the onsite spa. At the 9 on-site restaurants, enjoy breakfast, dinner, and international cuisine. Enjoy the gym, as well as activities like basketball, volleyball, and kayaking. In addition to 3 poolside bars and a swim-up bar, guests can connect to free in-room WiFi.
  • Other perks include:
    • 6 outdoor pools and a children's pool, along with a waterslide and a swim-up bar
    • Free self parking and valet parking
    • 2 outdoor tennis courts, a roundtrip airport shuttle (surcharge), and express check-out
    • Express check-in, supervised childcare (surcharge), and a computer station
    • Guest reviews say great things about the helpful staff
  • Room features
  • All 1264 rooms feature comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and air conditioning.
  • More amenities include:
    • Bathrooms with jetted tubs and rainfall showers
    • Flat-screen TVs with premium channels
    • Wardrobes/closets, balconies, and separate sitting areas

All inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks, and beverages included
    • 24-hour room service
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

    • Kayaking
    • Snorkeling

Land activities

    • Climbing wall
    • Fitness facilities
    • Tennis
    • Tennis lessons
    • Volleyball

Lessons/classes/games

    • Aerobics
    • Bartending
    • Cooking
    • Dancing
    • Language
    • Pilates
    • Water fitness
    • Yoga

Entertainment

    • Onsite entertainment and activities
    • Access to onsite nightclubs
    • Onsite live performances
    • Theme parties

Awards and affiliations

  • Sustainability Certifications
  • This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Similar properties

A bar area with a thatched roof, poolside seating, and a sign for 'Pizzeria'.
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive
Puerto Aventuras
  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
8.2 out of 10, Very good, 586 reviews
$420 nightly
The price is $508
Nov 8 - Nov 9
Total with taxes and fees
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive
Compare similar properties

Frequently asked questions

Does Hard Rock Hotel Riviera Maya - All Inclusive have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Hard Rock Hotel Riviera Maya - All Inclusive?

As of Oct 24, 2026, prices found for a 1-night stay for 2 adults at Hard Rock Hotel Riviera Maya - All Inclusive on Oct 28, 2026 start from $442, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hard Rock Hotel Riviera Maya - All Inclusive pet-friendly?

Yes, Hard Rock Hotel Riviera Maya - All Inclusive allows cats and dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a fee of USD 150 per pet, per stay. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM.

What time is check-out at Hard Rock Hotel Riviera Maya - All Inclusive?

Check-out is at noon.

Does Hard Rock Hotel Riviera Maya - All Inclusive provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 68 per person applies.

Are there all-inclusive benefits at Hard Rock Hotel Riviera Maya - All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include snorkeling, kayaking, tennis, and more.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hard Rock Hotel Riviera Maya - All Inclusive Reviews

8.2

Very Good

8.6

Cleanliness

8.4

Amenities

8.6

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 519 out of 1002 reviews
Rating 8 - Good. 206 out of 1002 reviews
Rating 6 - Okay. 126 out of 1002 reviews
Rating 4 - Poor. 81 out of 1002 reviews
Rating 2 - Terrible. 70 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly appreciated the accommodations at the penthouse and the exceptional views provided by the beach and resort. The food at Umo was amazing and the service was exceptional.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are nice, food is great.
Stayed 6 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for large family traveling with kids. Amenities and food options were good and the beach area was safe and clean.
Stayed 6 nights in May 2026
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness
Room was outdated had a very nasty sewer smell coming from the toilet. Staff were very nice
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding service, specially server in umo restaurant
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place- loved it!!! Service and amenities were 5 star ⭐️
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The staff amazing. The resort needs some renovation. Ac on my unit was really bad. Food overall good. Water park good. Kim from guest services amazing.
Stayed 6 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i went for a wedding and the check in was very slow, but very nice and clean room, excellent staff!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Roberto from the concierge desk was extremely helpful and super friendly. The staff in general always greets you and is willing to assist with your needs. My group agreed that the food options were fantastic when it came to the sit down restaurants. Our party was able to enjoy the adults only restaurants which were all fabulous and delicious.
Stayed 7 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large resort with lots of options for everyone. Excellent food and service. The rooms were clean and comfortable. The room with the upper balcony is the best
Stayed 5 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was not as I expected but the staff switch the room and everything worked out excellent
Stayed 6 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
Staff at this resort were amazing & pleasant! They were always helpful. We enjoyed the Blue pool. It was lively & fun but not overcrowded. Red pool was crowded & water was warm and murky from sunscreen. Food was not good and we’re not foodies. Breakfast buffet was consistently out of fruit & food was cold. Ciao restaurant was our best meal. Rest of the week my husband and son relied on burgers and pizza. No beach, but we knew that before we went.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Grest family fun that didn’t feel to overcrowded
Stayed 4 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Came here 5-6 years ago. Definitely not the same. Pools are cool. Food is not that good. Service went down hill.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was amazing, the staff super friendly! The food was serve very fast and was always delicious. The staff of entertainment was perfect. Thank you so much! My dog was with me and they were very open about it, thank you!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the best food , I’ve been to Mexico few times and I always have hard time with the food , but this resort got the best food ever , best staff , best service , I would definitely come back and recommend
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Our room was perfectly configured for a family of 5. The room and property were so lively and clean. Plenty to do at the resort and we felt very safe.
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness
This property is the best for me so far from the rooms to the pool and the activities and the food as well. I will definitely come back
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were always chairs available at the pools. There were also a lot of staff ready to help with anything we needed.
Stayed 8 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The service is excellent!
Stayed 6 nights in Dec 2025
Verified review

6/10 Okay

Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Gym was well equiped
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were the best! Thank you to Max at the pool bar and Brian and Carlos were amazing! Thank you for the great trip!
Stayed 7 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a pleasant stay - room was clean, beach was ideal for young kids since the report is essentially in a lagoon, staff was very friendly, food was delicious, grounds were beautiful and well maintained. One down side was the fact that you don’t make reservations for the restaurants for dinner - it’s all on first come first serve basis. We would wait up to 2 hours for a table and missed all the nightly entertainment.
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Very accommodating.
Stayed 6 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness
The staff were all lovely, facilities and rooms clean. Food was good. Some areas, room included need refresh and updating, but i understand they are slowly renovating. Overall a great experience.
Stayed 5 nights in Jan 2026