10/10 Excellent
ARCELIA
Traveled with family and small children, Traveled with family
May 31, 2023
Liked: Cleanliness, staff & service, property conditions & facilities
ARCELIA
Stayed 5 nights in May 2023
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Hard Rock Hotel Riviera Maya - All Inclusive
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Overview of Hard Rock Hotel Riviera Maya - All Inclusive
VIP Access
Hard Rock Hotel Riviera Maya - All Inclusive
8.2 out of 10 Very Good
8.2/10 Very Good
Popular amenities
- On private beach
- Pool
- Hot Tub
- All inclusive
- Spa
- Pet friendly
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710
Explore the area
- Blu Riviera Maya16 min walk
- Dolphin Discovery8 min drive
- Kantenah Lagoon10 min drive
- Playa Del Carmen, Quintana Roo (PCM)20 min drive
Room options
About this area
Puerto Aventuras
Located in Puerto Aventuras, Hard Rock Hotel Riviera Maya - All Inclusive is next to a golf course and on a private beach. Puerto Aventuras Marina and Xplor Theme Park are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Chac Mol Cenote and Ecopark Kantun Chi. Don't miss out on a visit to Xcaret Eco Theme Park. Scuba diving and snorkeling offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
What's nearby
- Blu Riviera Maya - 16 min walk
- Puerto Aventuras Golf Club - 6 min drive
- CEDAM Museum - 7 min drive
- Dolphin Discovery - 8 min drive
- Kantenah Lagoon - 10 min drive
Getting around
Restaurants
- Restaurante Ipanema - 7 min walk
- The Market - 10 min walk
- El Abuelo - 9 min drive
- Zen - 10 min walk
- Toro Steak House - 8 min walk
About this property
Hard Rock Hotel Riviera Maya - All Inclusive
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
Meals and beverages at companion properties
Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.
Water activities
Kayaking
Snorkeling
Land activities
Climbing wall
Fitness facilities
Tennis
Tennis lessons
Volleyball
Lessons/classes/games
Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga
Entertainment
Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties
Awards and affiliations
Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
Languages
English, Portuguese, Spanish
Cleaning and safety practices
Enhanced cleanliness measures
Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC), Safe Travels (WTTC - Global), and Ecolab (3rd party expert - Global)
Social distancing
Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available
Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 150 fee; reservations required for on-site testing
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- 24-hour roundtrip airport shuttle (surcharge)
- Free self parking on site
- Free valet parking on site
- Wheelchair-accessible parking available
Food and drink
- 2 coffee shops/cafes
- 7 bars/lounges
- 9 restaurants
- A poolside bar
- A swim-up bar
- Coffee and tea in common areas
- Snack bar/deli
Restaurants on site
- Frida
- Ipanema
- Pizzeto
- The Market
- Zen
Things to do
- 18 holes of golf
- 2 outdoor pools
- 2 outdoor tennis courts
- Basketball
- Billiards/pool table
- Children's pool
- Free children's club
- Full-service spa
- Golf carts
- Golf clubhouse
- Golf clubs/equipment
- Gym
- Kayaking
- Mini golf
- Nightclub
- Pro golf lessons
- Sauna
- Shopping
- Spa tub
- Steam room
- TV in common areas
- Volleyball
- Ziplining
Family friendly
- 2 outdoor pools
- Babysitting (surcharge)
- Children's pool
- Free children's club
- Free rollaway/extra bed
- Grocery/convenience store
- Mini golf
- Snack bar/deli
- Supervised activities for children (surcharge)
Conveniences
- 24-hour front desk
- ATM
- Gift shop/newsstand
- Grocery/convenience store
- Hair salon
- Luggage storage
Guest services
- Concierge services
- Daily housekeeping
- Dry cleaning/laundry service
- Multilingual staff
- Porter/bellhop
- Tour and ticket assistance
- Wedding services
Business services
- Business center
- Computer station
- Conference center (87,823 square feet of space)
- Meeting rooms
Outdoors
- Beach towels
- Beach umbrellas
- Garden
- On a private beach
- On the waterfront
- Terrace
Full-service spa
- 50 treatment rooms
- Aromatherapy
- Body scrubs
- Body wraps
- Couples treatment rooms
- Deep-tissue massages
- Detox wraps
- Facials
- Hot stone massages
- Hot/mineral springs
- Hydrotherapy
- Manicures/pedicures
- Outdoor treatment areas
- Reflexology
- Sauna
- Spa open daily
- Spa tub
- Sports massages
- Steam room
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Accessible bathroom available in select rooms
- Elevator
- Handrails in stairways
- In-room accessibility available in select rooms
- Roll-in shower available in select rooms
- Well-lit path to entrance
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible business center
- Wheelchair-accessible concierge desk
- Wheelchair-accessible parking
- Wheelchair-accessible path to elevator
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
- Wheelchair-accessible spa
- Wheelchairs on site
More
- Designated smoking areas (fines apply)
Room amenities
Bedroom
- Blackout drapes
- Free rollaway/extra bed
- Premium bedding
Bathroom
- Bathrobes
- Designer toiletries
- Hair dryer
- Jetted bathtub
- Private bathroom
- Rainfall showerhead
- Separate bathtub and shower
- Slippers
- Towels
Entertainment
- Flat-screen TV with premium satellite channels
Food and drink
- 24-hour room service
- Coffee/tea maker
- Free bottled water
Outdoor space
- Balcony
More
- Access via exterior corridors
- Air conditioning
- Connecting rooms available
- Iron/ironing board
- Laptop-compatible safe
- Phone
- Separate sitting area
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Policies
Check-in
Check-in from 3:00 PM - 5:30 AM
Express check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Express check-out available
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 150 per pet, per stay
Welcoming dogs and cats only
2 per room (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available
Children and extra beds
Children are welcome
Free rollaway/extra beds
Property payment types
Important information
Optional extras
- Airport shuttle fee: USD 68 per person (roundtrip)
- Pet fee: USD 150 per pet, per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa, and guests under 17 years old are only allowed with adult supervision
Property is also known as
All Inclusive Hard Rock Hotel Riviera Maya
Hard Rock Hotel All Inclusive Riviera Maya
Hard Rock Hotel Maya
Hard Rock Hotel Maya Riviera
Hard Rock Hotel Riviera
Hard Rock Hotel Riviera Maya
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
Hard Rock Riviera Maya
Hard Rock Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya Puerto Aventuras
Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
Hard Rock Hotel Riviera Maya Solidaridad
Hard Rock Riviera Maya Inclus
Hard Rock Hotel Riviera Maya All Inclusive
Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras
Frequently asked questions
Hard Rock Hotel Riviera Maya - All Inclusive Reviews
Reviews
8.2
Very Good
8.7/10
Cleanliness
8.5/10
Staff & service
8.0/10
Amenities
8.4/10
Property conditions & facilities
8.1/10
Eco-friendliness
Reviews
2/10 Terrible
Diani
Traveled with group, Traveled with partner
May 27, 2023
Disliked: Cleanliness, staff & service
Diani
Stayed 1 night in May 2023
2/10 Terrible
Diani
Traveled with group, Traveled with partner, Traveled with family
May 24, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities