Serra de Agua Vacations from $1,138

Friendly staff; restaurant food ok; entertainment ok; lots of areas to sit and relax

Great stay!! Friendly staff

The property is beautiful and rooms were very nice. Pools were clean but freezing cold, as none are heated except in the spa and there’s no hot tubs either. Coffee shop was excellent, the young lady that works there was amazing. Gelato place was good. The sports bar left a lot to be “desired.” Workers were rude and after ordering drinks 2 times we never received them. Took an hour to get our food when we ordered before others who received theirs in a fraction of the time. The teppanyaki was amazing and our chef was a delight. Carvao was okay, ordered our steak medium and it came out well done. Buffet was subpar and dinner was often cold. Overall, this resort needs some work but it was fine for a few days.

The staff was incredibly helpful and friendly. I loved the beautiful flowers throughout the property. The breakfast was always delicious with happy friendly servers.

The location is excellent for both the town and restaurants around the Lido area. Everything went well and we enjoyed the hotel. After 5 visits to Funchal over the last 5 years it was probably the best that we have stayed at. The hotel is quite old, but well maintained. It is starting to show its age, with small defects, that didn’t affect the stay but are noticeable. The room had a kitchenette which was very useful.