Search Steilacoom Cottages

"Pool and spa was closed and one of the staff was very rude."

"Very impressed with the remodel. The room was immaculate. Complimentary Breakfast Buffet had lots of choices and was delicious. Staff was very helpful. Love being able to safely park and walk to events at the Tacoma Dome."

"This is a really run-diwn, partially renovated, old hotel. Very basic, no frills. There were dirty dishes in the hallway, when i checked in - they were still there two days later. The lobby looks nice, its all smoke & mirrors."

"Nice staff. "

"Enjoyed our stay. Everything was great, and will absolutely stay again!"

"Emerald Queen is a Seattle Mariners sponsor, but they don't have the Mariners channel available on the TV in the rooms. Seems ridiculous."

"We stayed for four nights. Pros: The night staff were friendly and helpful. The cleaning staff did come in to clean quickly after we had requested. Cons: The breakfast and coffee was pretty horrible. We ended up having to buy our own coffee and breakfast somewhere else. They are pretty old school when it comes to the tv…. Usually we are able to sign in to our Netflix, Hulu and so on at other hotels. We weren’t able to do so here, which was a disappointment. There’s no room service which was an inconvenience. The elevator was down and no one notified us or other hotel guest. I wouldn’t stay here again."

"Upon arrival, I was surprised to learn the hotel is under renovation. It would have been nice to know that detail ahead of time. Construction noise wasn't an issue, but it did impact the stay. The regular entrance was closed off, requiring guests to walk around to the side of the building. I felt like signage could have been better; walking around the outside of the building at dusk as a solo female was a little disconcerting. The temporary check-in area was a desk set up in the hallway. There wasn't really space to have any privacy when talking over details of stay with staff. This wasn't a huge deal, just a little awkward. The room was very clean and well-furnished. The bed, though comfortable, had a mattress cover (pad?) with a very rough texture that made the sheets unpleasant to touch. The biggest issue was the shower. When I went to take a shower the next morning, a) there was zero hot water coming from the shower and b) there was a minimal trickle of water (even at highest water pressure) coming from shower. I did report the shower issues to staff upon checkout. Breakfast was fine....eggs, sausage, waffle maker, bagels, a couple cereals. I was in the breakfast area for about 20 minutes and didn't see an attendant come by to double check cleanliness/quantities/etc. I'm not someone who needs things to be a certain way, but as someone who doesn't stay in hotels often, I was looking forward to a relaxing stay without kids for the night and was disappointed."

"Na"