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Reviews of Sleep Inn Sumter

2.5 out of 5
Sleep Inn Sumter
2510 Broad St, Sumter, SC

Reviews

6.4
Rating 10 - Excellent. 114 out of 491 reviews" "
Rating 8 - Good. 118 out of 491 reviews" "
Rating 6 - Okay. 83 out of 491 reviews" "
Rating 4 - Poor. 81 out of 491 reviews" "
Rating 2 - Terrible. 95 out of 491 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Keshia

Disliked: Cleanliness, staff & service, property conditions & facilities
The phone did not work and door off the bathroom in the room
Stayed 2 nights in Mar 2024

4/10 Poor

Kailyn

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Towels smelled used windows were dirty and sink water was brown when we tried to use the hot water
Stayed 2 nights in Mar 2024

10/10 Excellent

Doyal

Stayed 1 night in Mar 2024

2/10 Terrible

Faith

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold inside the cabinets, someone else’s wash clothes left in bathroom with hair on them.
Stayed 2 nights in Mar 2024

4/10 Poor

Ronald

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Check-in was great, with a great, friendly staff. However! We went to our room, which had a strong bleach smell. Then, while walking, we started seeing water on the floor. Something was leaking and each step brought more water. Down to the front desk to room change. Not a problem. Again, the staff was great. Now, to our new room. The toilet seat was held on by only one of the two attachment bolts, and that one was loose. You had to be careful sitting so it didn't slide off. Other issues were dead power outlets, including the one over the sink so the hair dryer was basically worthless (fortunately, it came off the wall so it could be used elsewhere). Also, the fridge was so cold that the ice box was so frozen there was almost no room to put anything in the freezer, Also, the hallway going to the room looked like it hadn't seen a vacuum in weeks. If the room had been as great as the staff, it would have gotten a five-star rating. Sorry, though, it didn't.
Stayed 3 nights in Mar 2024

10/10 Excellent

romeikia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here staff was very nice and professional
Stayed 1 night in Dec 2023

6/10 Okay

Chandler

10/10 Excellent

Madora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Valerie

Stayed 2 nights in Dec 2023

10/10 Excellent

CLAUDE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay at a discount.
Stayed 4 nights in Dec 2023

6/10 Okay

Felicia, Columbia

Stayed 1 night in Dec 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Keondre

Stayed 1 night in Nov 2023

10/10 Excellent

Kasandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Phenomenal
It was amazing
Stayed 1 night in Nov 2023

10/10 Excellent

jeremiah

Stayed 6 nights in Oct 2023

10/10 Excellent

Teresa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and easily accessible location.
Stayed 3 nights in Oct 2023

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Room nasty as hell
Stayed 1 night in Oct 2023

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how clean and friendly the hotel and staff was.
Stayed 3 nights in Sep 2023

4/10 Poor

Tangela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is dated and needs to be remodeled. The bathroom was disgusting. I recommend shower shoes if you plan on bathing. The shower had soap scum, actual body wash, hair, and some unidentified substance in it. Also, it wouldn’t stop leaking, dripped all night long. The toilet wouldn’t flush. The refrigerator leaked water in the floor. The room smelt like smoke. The bedding was torn, burnt, and severely stained. Would not stay here again.
Stayed 1 night in Sep 2023

4/10 Poor

Mike

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It's a good thing it was cheap.
Stayed 2 nights in Sep 2023

10/10 Excellent

Kellie

Disliked: Cleanliness
Stayed 1 night in Sep 2023

2/10 Terrible

Norman

Disliked: Cleanliness, staff & service, property conditions & facilities
Black mold in the room
Stayed 2 nights in Aug 2023

4/10 Poor

Janel

Disliked: Staff & service, property conditions & facilities
Careful. I was double-charged for my stay!
Reserved and paid for two nights in advance on hotels.com as we were traveling 1200 miles for our son’s basic training graduation. Upon check-in I noticed a sign stating there would be an $80 incidental hold placed on a credit card, which is standard policy in my experience. There was also a sign stating that anyone from the surrounding area (it listed nearby towns) was required to pay a $150 room charge in cash upon check-in. We are from out of state so it didn’t pertain, though I thought it was strange policy. The desk clerk found my reservation and took a little longer than normal to check us in but he was very polite. He asked if I knew about the $80 incidental hold and I told him I did. He asked me if I had cash. I told him I did not but offered the same credit card I used to reserve the room. He asked me if I had a debit card and explained he couldn’t use the same credit card I used to reserve the room, that I needed a debit card because I booked through a third party. I thought this was odd, but because it was only a “hold” I handed him my card. Moments later I received notification by my bank that 2 debits occurred, one for the $80 hold and a charge for $154.22. I spoke to front desk staff three times during my stay because I was double charged - once by hotels.com and then again when I checked in. I was told twice the charge would reverse “tomorrow” but it never did, it was an actual charge. I paid just shy of $400 to stay here 2 nights. I opened a dispute w my bank.
Stayed 2 nights in Aug 2023

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place and enjoyed the stay.
Stayed 1 night in May 2023

2/10 Terrible

An

Business traveler, Traveled with family
Disliked: Property conditions & facilities
We weren’t able to check in said someone had canceled the reservation.
Stayed 1 night in Jul 2023

2/10 Terrible

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Hotel Manager. on Jul 26, 2023
Dear Charles,Thank you for the review.Our apologies for the dissatisfaction.We shall definitely work on your observations.You can expect a further improved stay next time.Please visit us again.Sincerely,Hotel Manager.

2/10 Terrible

Traci

Stayed 1 night in Jul 2023
Response from Hotel Manager. on Jul 19, 2023
Dear Traci,Thank you for the review. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you. Sincerely,Hotel Manager.

4/10 Poor

Kristen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Hotel Manager. on Jul 14, 2023
Dear Kristen,Thank you for the review. Our apologies for the dissatisfaction. We shall definitely work on your observations. You can expect a further improved stay next time. Please visit us again.Sincerely,Hotel Manager.

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean room. Helpful staff
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 17, 2023
Dear Brent,Thank you for your feedback! We're thrilled to hear that you found your room to be nice and clean and that our staff was helpful during your stay. We appreciate your feedback and look forward to welcoming you back for another pleasant experience.Sincerely,Hotel Manager.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very nice, place clean, well maintained and they had a good breakfast.
Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 14, 2023
Dear James,Thank you for the great review. We are thrilled to note that you liked the staff service, clean room, and enjoyed the breakfast. We take real pride in this hotel and in meeting the needs of a variety of guests. We look forward to serving you again as soon as possible.Sincerely,Hotel Manager.

6/10 Okay

Brandy

Stayed 1 night in Jun 2023
Response from Hotel Manager. on Jun 29, 2023
Dear Guest,Thank you for the review. I am pleased that you had an overall good experience with us. We regret if we let you down in any way. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.

10/10 Excellent

HAROLD

Traveled with partner
Liked: Cleanliness, staff & service
Older property with an accommodating staff, everyone was smiling and helpful. Food options in the area.
Stayed 1 night in May 2023
Response from Hotel Manager. on Jun 3, 2023
Dear HAROLD,Thank you for your nice comment. It has been a great pleasure having you as our valued guest. We are immensely grateful for your appreciation. We are delighted to read that you enjoyed the friendly service delivery extended to you by the team. Looking forward to the pleasure of serving you during future stays with us.Sincerely,Hotel Manager.

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The workers were polite everything was clean. I just love the manager. She's the reason I keep coming back.
Stayed 3 nights in May 2023
Response from Hotel Manager on May 24, 2023
Dear Kimberly,Thanks for the feedback. We are glad to hear that the staff was helpful during your stay. Our staff indeed put their heart completely into what they do for the guests. We are happy that they could win your trust. We will pass your lovely message on to the staff. We look forward to your next visit.Sincerely,Hotel Manager

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
I've stayed at three different hotels in Sumter. Sleep Inn is my new favorite! Friendly staff, clean room, quiet, and very comfortable bed.
Stayed 3 nights in May 2023
Response from Hotel Manager on May 24, 2023
Dear Susan,Thank you for your wonderful comment. We are delighted that your time with us was so amazing! Our team endeavors to go above and beyond to ensure a great experience for our guests. We look forward to hosting you again soon for another fantastic experience.Sincerely,Hotel Manager

10/10 Excellent

Ieshia

Liked: Cleanliness
Stayed 1 night in May 2023
Response from Hotel Manager on May 11, 2023
Dear Guest,Thank you for your stay. Your rating is very much encouraging and motivating for our hotel & staff. We continuously make efforts to better our hospitality and guest comfort. It is a pleasure to serve guests like you and your rating shall motivate us to better our hospitality. We look forward to welcoming you again.Sincerely,Hotel Manager

2/10 Terrible

Dennis

Stayed 3 nights in May 2023
Response from Hotel Manager on May 25, 2023
Dear Guest,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

8/10 Good

Ja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Hotel Manager. on May 2, 2023
Dear Guest,Thank you for the feedback. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. I look forward to seeing you again soon.Sincerely,Hotel Manager.

8/10 Good

Tim

Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 28, 2023
Dear Tim,Thanks for sharing your experience. I'm so glad that you giving us an 8 out of 10 rating. Your rating is very encouraging and motivates our staff. We look forward to welcoming you once again. We are thankful for your feedback.SincerelyHotel Manager

8/10 Good

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was excellent, laundry was at a adjacent hotel, however it was out of order.
Stayed 2 nights in Apr 2023
Response from Hotel Manager on Apr 28, 2023
Dear BRIAN,Thank you for the stay at our hotel. It is really nice to note that you liked the stay and services at our hotel during your recent visit.Nice that you liked the hospitality and appreciate the staff.Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better.We look forward to welcoming you again soon!!!Sincerely, Hotel Manager.

4/10 Poor

Lakisha

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Hotel Manager on May 15, 2023
Dear Guest,Thanks for your feedback and 2 ratings. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. You can expect a still better experience next time. Please visit us again. Sincerely, Hotel Manager

4/10 Poor

Kevin

Business traveler
Disliked: Cleanliness, property conditions & facilities
I stayed for 6 days and they only took the trash out once. The bed was never made. The fixtures are falling out of the wall. I understand it's not a high rated hotel. But at least take the trash out.
Stayed 6 nights in Apr 2023
Response from Hotel manager on Apr 26, 2023
Dear Guest, Thank you for your feedback. We work very hard to provide the highest level of service for all of our guests which is why we cannot apologize enough for your stay being so disappointing. Please know, your feedback is very important to us and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, discuss and sort it out for the betterment of our services. Please reconsider and visit us again. Sincerely, Hotel Manager

2/10 Terrible

Stacey, Mars

Stayed 2 nights in Apr 2023
Response from Hotel Manager. on May 10, 2023
Dear Stacey, It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed to improve that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

6/10 Okay

Elton

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Hotel Manager. on Apr 13, 2023
Dear Elton,Thank you for the review. I am pleased that you found a generally nice stay. We apologize if we let you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will consider staying with us again.Sincerely,Hotel Manager.

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Floors were very dirty. Our room sink would not drain, bed was horrible and the bathroom light was blown out
Stayed 1 night in Apr 2023
Response from Hotel Manager. on Apr 11, 2023
Dear Thomas,Thank you for staying with us. We are so sorry to hear about the issues you experienced during your stay. We have addressed these issues with our maintenance team and taken steps to ensure that similar issues do not occur in the future. We're improving daily and are certain that your next experience will be great. I hope that you will try us again.Sincerely,Hotel Manager.

10/10 Excellent

Jeff

Stayed 1 night in Mar 2023
Response from Hotel Manager. on Apr 8, 2023
Dear Jeff,Thank you for the review. I’m happy to hear that your experience was primarily positive. We take great pride in it and believe that is what sets us apart from other hotels. I look forward to seeing you again soon.Sincerely,Hotel Manager.

2/10 Terrible

Jackson

Stayed 1 night in Mar 2023
Response from Hotel Manager on Apr 6, 2023
Dear Jackson,Thank you for visiting our property. We're sorry to hear that your experience at our hotel was terrible. We take all guest concerns seriously and would appreciate more specific feedback on what went wrong during your stay. This will help us address any issues and make improvements to our services. We hope to have the opportunity to better serve you in the future.Sincerely,Hotel Manager

2/10 Terrible

fernando

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
STAY AWAY FROM THIS HOTEL!!!
Terrible place, Rooms full of dust, no housekeeping service , No Breakfast, No towels, nothing!!! the excuse was that they have not enough employees, REALLY??? then don't offer any more rooms if you can't service them. not enough employees but they keep making money? is not fair, the entire building was terribly dirty.
Stayed 2 nights in Mar 2023
Response from Hotel Manager on Mar 14, 2023
Dear Guest, Thank you for your comments. Very much concerned about the inconveniences due to several issues mentioned in your review. We shall surely check and take action for improvement. This is a matter of concern and not a regular feature of our hospitality. Customer satisfaction is paramount to us. Request your understanding and continued patronage. Sincerely, Hotel Manager

8/10 Good

Maxine

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Hotel Manager on Mar 14, 2023
Dear Maxine, Thank you very much for staying with us and for giving the 8 ratings feedback. We apprehend that you had a good stay with amenities and services as you have not mentioned anything in detail. Guest reviews are important to us and please let us know if you found anything which needs to improve. Also, we look forward to your next visit. Sincerely, Hotel Manager

2/10 Terrible

Lakendra

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Bed had a huge dent in it at the top and my 3 children was scared to stay in the room also door connected to another room which made them even more scared there were square on every door
Stayed 1 night in Mar 2023
Response from Hotel Manager. on Mar 10, 2023
Dear Lakendra,Thank you for staying with us. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. Perhaps you will give us another try in the future so we can do a better job of satisfying you.Sincerely,Hotel Manager.