Find hotels near Surbiton Station, London from $70

"A very poor experience. None of the rooms had working air conditioning, which appeared to be centrally switched off, and despite raising it multiple times, nothing was done. Offering two glasses of wine for 11 people felt completely inadequate. One room (226) was in an unacceptable state — wet bed, hairs in the bathroom, urine on the toilet, dirty surfaces and no bin liners. It was reported at 6:30pm and not partially addressed until after midnight, which is unacceptable. The only gesture offered was a Baileys, which was frankly insulting. Two rooms were next to a delivery bay, and with no air con the windows had to stay open, meaning guests were woken around 4am by deliveries. When I asked to speak to the duty manager the next morning, I was told they refused to come out. We were only offered 30% off two rooms, despite all six being affected. A formal complaint has since received no response at all, and as this appears to be an IHG franchise, there seems to be no accountability from IHG either. Overall, a very disappointing stay well below expected standards."

"A very tasty hot breakfast and goid variety"

"My daughter and I have been staying at Imperial Guest House 2 or 3 weekends a month for the past 8 months and have been very happy here. Rooms are quiet, comfortable and reasonably priced. Staff are always friendly and accommodating. Ideally located for our needs."

"Bteakfast was very good, plus the gym accessibility was also great, especially given the size of the facility. "

"In some ways 3 stairs seems mean because you could not fault the cleanliness of the room or the friendliness and helpfulness of the staff but it was just so basic! There was a bed ( comfortable)"

"The property does not operate a proper check-in desk at night. I arrived around 4 AM to find the entrance locked. After repeated buzzing, someone eventually came to the door — but he appeared to be a night guard rather than a front-desk agent. In my case, I was told the person could not check me in because of "the system." No alternative was offered and no manager was available. I was left without a room in the middle of the night and had to leave. If you arrive at night, do not count on this hotel honouring it."

"The staff were very welcoming. The pool was very cloudy which was a bit concerning. The shower was blocked which caused it to flood the bathroom. We asked for it to be fixed, but the soaked towels were not replaced which was a little disappointing. The restaurant menu was not quite what we expected and we found it a bit limited, but our food was tasty and very nicely cooked and presented. Breakfast was good, the eggs to order and fresh orange juice were a highlight. "

"Great family hotel nice clean big rooms breakfast was nice and lots to do "

"Staff super helpful, clean and large room, loved the big shower!!! Close to bus station and lots of shops around. We will back soon"