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Palace Hotel Tokyo

Photo gallery for Palace Hotel Tokyo

Lobby
Indoor pool
Indoor pool
Indoor pool
Balcony

Overview of Palace Hotel Tokyo

Palace Hotel Tokyo

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
1-1-1 Marunouchi, Chiyoda, Tokyo, Tokyo-to, 100-0005

Explore the area

  • Popular LocationMasakado Kubizuka4 min walk
  • Popular LocationMarunouchi Building8 min walk
  • Popular LocationTokyo Imperial Palace13 min walk
  • AirportTokyo (HND-Haneda)30 min drive

Room options

About this area

Tokyo

Palace Hotel Tokyo is located in Chiyoda, a neighborhood in Tokyo, and is near a metro station. The area's natural beauty can be seen at Wadakura Fountain Park and Imperial Palace Garden, while Museum of the Imperial Collections and Masakado Kubizuka are cultural highlights. Check out an event or a game at Tokyo Dome, and consider making time for Tokyo Disneyland®, a top attraction not to be missed. Guests love the hotel's convenience to public transportation: Otemachi Station is 7 minutes by foot and Nijubashimae (Marunouchi) Station is 8 minutes.

What's nearby

  • Wadakura Fountain Park - 3 min walk
  • Museum of the Imperial Collections - 4 min walk
  • Masakado Kubizuka - 4 min walk
  • Marunouchi Building - 8 min walk
  • Tokyo Imperial Palace - 13 min walk

Getting around

  • Otemachi Station - 7 min walk
  • Tokyo Station - 10 min walk
  • Haneda Airport (HND) - 29 min drive

Restaurants

  • Grand Kitchen - 3 min walk
  • Amber Palace - 4 min walk
  • Yamaya - 5 min walk
  • Tully's Coffee - 5 min walk
  • Maison Kayser Cafe - 6 min walk

About this property

Palace Hotel Tokyo

5-star luxury hotel in the heart of Chiyoda
Consider a stay at Palace Hotel Tokyo and take advantage of a grocery/convenience store, a terrace, and shopping on site. Treat yourself to a body scrub, a facial, or a body wrap at evian SPA TOKYO, the onsite spa. Yoga classes are offered at the 24-hour gym; the property also has a coffee shop/cafe, a hair salon, and dry cleaning/laundry services. Stay connected with free in-room WiFi, and guests can find other amenities such as 3 bars and conference space.
You'll also find perks like:
  • An indoor pool
  • Full breakfast (surcharge), bike rentals, and valet parking (surcharge)
  • Limo/town car service, laundry services, and a front desk safe
  • A gift shop, multilingual staff, and massage treatment rooms
  • Guest reviews give top marks for the breakfast, proximity to public transit, and first-rate property condition
Room features
All 284 rooms offer comforts such as 24-hour room service and laptop-compatible safes, as well as thoughtful touches like air conditioning and bathrobes.
Extra amenities include:
  • Bathrooms with rainfall showers and separate tubs/showers
  • LCD TVs with premium channels and DVD players
  • Refrigerators, electric kettles, and daily housekeeping

Awards and affiliations

Palace Hotel Tokyo is listed in the 2021 Travel + Leisure 500.
The property is a member of the Leading Hotels of the World.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Individually-wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Self parking on site (JPY 3300 per night; includes in/out privileges)
  • Valet parking on site (JPY 4300 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Full breakfast available for a fee daily 6 AM–10:30 AM: JPY 5405 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 3 bars/lounges
  • 24-hour room service

Restaurants on site

  • GRAND KITCHEN
  • WADAKURA
  • TATSUMI
  • GO

Things to do

  • 24-hour fitness center
  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • DVD player
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Refrigerator

Conveniences

  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Grocery/convenience store
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Terrace

Spa

  • 5 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - prenatal
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Egyptian cotton sheets

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable/satellite channels
  • DVD player
  • LCD TV
  • Pay movies
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

Similar properties

See similar properties

Policies

Check-in

97% of travelers were happy with check-in
Check-in from 3:00 PM - 3:00 AM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
Following policies apply to guests staying in Club Deluxe King, Grand Deluxe Twin Room, Deluxe Twin Room (Triple Use), Executive Suite, Garden Suite, and Chiyoda Suite: 1) Children 12 years old and younger are not permitted in Club Lounge after 5:30 PM. 2) Children ages 5 to 15 are only allowed to use the pool from 9 AM to 5 PM with adult supervision.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 10000 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: JPY 5405 per person (approximately)
  • Self parking fee: JPY 3300 per night (in/out privileges)
  • Valet parking fee: JPY 4300 per night (in/out privileges)
  • Rollaway bed fee: JPY 10000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the health club or fitness facility, and guests under 16 years old are only allowed in the swimming pool with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hotel Palace Tokyo
Hotel Tokyo Palace
Palace Hotel Tokyo
Palace Tokyo
Palace Tokyo Hotel
Tokyo Hotel Palace
Tokyo Palace
Tokyo Palace Hotel
Grand Palace Chiyoda
Grand Palace Hotel Tokyo
Hotel Grand Palace Tokyo, Japan
Palace Hotel Tokyo Japan
Palace Hotel Tokyo Hotel
Palace Hotel Tokyo Tokyo
Palace Hotel Tokyo Hotel Tokyo

Frequently asked questions

Does Palace Hotel Tokyo have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM–9:00 PM.

How much does it cost to stay at Palace Hotel Tokyo?

As of Oct 6, 2022, prices found for a 1-night stay for 2 adults at Palace Hotel Tokyo on Oct 7, 2022 start from $485.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Hotel Tokyo pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel Tokyo?

Self parking is available for JPY 3300 per night. Valet parking is available for JPY 4300 per night.

What time is check-in at Palace Hotel Tokyo?

Check-in is from 3:00 PM - 3:00 AM. After-hours check-in is not available.

What time is check-out at Palace Hotel Tokyo?

Check-out is at noon.

Where is Palace Hotel Tokyo located?

Located in Chiyoda, this luxury hotel is steps from Imperial Palace Garden and East Garden. Wadakura Fountain Park and Museum of the Imperial Collections are also within 5 minutes. Otemachi Station is 7 minutes by foot and Nijubashimae (Marunouchi) Station is 8 minutes.

Can I cancel my reservation for free at Palace Hotel Tokyo and receive a full refund?

Yes, Palace Hotel Tokyo offers free cancellation on select room rates, because flexibility matters! Please refer to Palace Hotel Tokyo cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 838 out of 948 reviews
5 - Excellent 88%
Rating 4 - Good. 86 out of 948 reviews
4 - Good 9%
Rating 3 - Okay. 15 out of 948 reviews
3 - Okay 2%
Rating 2 - Poor. 5 out of 948 reviews
2 - Poor 1%
Rating 1 - Terrible. 4 out of 948 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.8/5

Amenities

4.9/5

Property conditions & facilities

4.7/5

Eco-friendliness

5/5 Excellent

Hayden
Stayed 2 nights in Dec 2021

5/5 Excellent

Toru
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

5/5 Excellent

Verified traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the privilege to stay in the Garden Suite, with access to the Club Lounge. The check-in was SWIFT. A manager came, handled my little luggage and a bell-boy took over and walked me to the Club Lounge. Hot & cold drinks & tea-time snacks were served. I spent an hour before going to the Suite. The suite is IMPECCABLE, from the furnishing to the amenities (Imabari towels) & toiletries (Bamford). It has a large balcony. Though it was rather windy, I kept one of the large panels open. The VIEWS are spectacular! It is a combination of a metropolitan and traditional Tokyo, as one can see the Imperial Palace surrounded by an oasis of green. As the restaurants closed early, an in-room dinner was arranged. I had the beef burger, the Chantilly dessert & a huge portion of the caesar salad. A complimentary Laurent Perrier white sparkling champagne was served with the scrumptious dinner. The bath is OUTSTANDING, as it comes with a "massage jet" mode. I had a luxurious bath while sipping the champagne & enjoying the night scenery. The Tokyo night skyline is GLORIOUS! The breakfast was served in the room. I had a Japanese-themed meal, complete with hot tea and coffee. The package came with pressing service. I had three suit pants freshly ironed. The attention to details by all the staff members is absolutely amazing. The quality of products used is superb. The art pieces in the Suite are a feast to the eyes. Heartfelt gratitude to everyone for making this stay exceptional and memorable!
Stayed 1 night in May 2021

5/5 Excellent

Verified traveler
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Tokyo
Far superior to any other hotel experience in Tokyo. We were greatly surprised and extremely happy!
Stayed 2 nights in Dec 2020

5/5 Excellent

MIZUHO
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
お部屋最高!
初めてのパレス東京 check-inの2時間以上前でしたがお部屋に入れました Grand Deluxe King room with balcony とっても良かったです balconyは広く景色も良くバスタブが窓際にあるので気持ちよく使えます 加湿器やパジャマ、クルクルドライヤーも借りれて気分良く過ごせました 特にUSBポートの電源があるのでアダプター要らずで本当に便利だと感激 すごい久しぶりの日本のホテル 滞在して良かった。。。ですが朝食の時にガラガラなのに場所が選べず、スタッフstationの近く 空いてる時は選びたくない席です 次々と来るグループを隣の席ばかりに座らせるのがとっても不快でした 大きな声で話するグループにはウンザリ コロナ禍で食事中もなるべく控えめになのにと言われているのに テーブルはたくさん空いているから離せばいいのに スタッフの仕事のしやすさ優先がガッカリ 何のために混まない早い時間に行ったのかわからない 何時に行っても変わらないです お部屋は最高ですが次回はよく考えてから決めたい in room dining ならいいかも
Stayed 1 night in Oct 2020

5/5 Excellent

Zaza, Japan
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality and great service! They did all good job to surprise my birthday man with an excellent team work.
Stayed 1 night in Jul 2020

3/5 Okay

Verified traveler
Stayed 1 night in Jun 2020

5/5 Excellent

ISABELLE
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean!! Beautiful location!! Great service!!
Stayed 1 night in Jun 2020

5/5 Excellent

Sarah, Philadelphia
Traveled with family and small children, Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Heaven in the middle of Tokyo! Excellent location, next to the Imperial Palace and 8 minute walk to Tokyo's main train station. You can walk underground from the main station should it be raining. Metro stop 1/2 block from hotel, so easy to get going. 7-11 in the shops under the hotel should you need something. Club level AMAZING. Breakfast, high tea, and aps served. Tea, coffee, snacks all day. You will not go wrong with this choice. VERY quiet and peaceful. Service impeccable.
Stayed 6 nights in Feb 2020