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Biwa Tulum

Photo gallery for Biwa Tulum

Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers

Overview of Biwa Tulum

Biwa Tulum

4.0 star property

4.5/5 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Bar
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

Explore the area

  • Popular LocationHospital de Tulum15 min walk
  • Popular LocationTemple of Doom2 min drive
  • Popular LocationTulum National Park7 min drive
  • AirportTulum, Quintana Roo (TUY)9 min drive

Room options

About this area


Biwa Tulum is located in Tulum City Center, a neighborhood in Tulum, and is near theme parks. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Gran Cenote and Playa Paraiso. LabnaHa Ecopark Adventures and El Toh Ecopark are also worth visiting.

What's nearby

  • Hospital de Tulum - 15 min walk
  • Temple of Doom - 2 min drive
  • Tulum National Park - 7 min drive
  • Las Palmas Public Beach - 13 min drive
  • Tulum Mayan Ruins - 29 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 105 min drive


  • Ginger - 4 min walk
  • Taqueria Honorio - 5 min walk
  • Piola Pizzeria - 6 min walk
  • La Querida - 6 min walk
  • El Milagrito - 6 min walk

About this property

Biwa Tulum

4-star hotel located in Tulum City Center
Consider a stay at Biwa Tulum and take advantage of a roundtrip airport shuttle, a rooftop terrace, and a coffee shop/cafe. Be sure to enjoy a meal at Rooftop bar del Biwa, the onsite restaurant. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Bike rentals, an elevator, and multilingual staff
  • Coworking spaces, luggage storage, and a front desk safe
  • Guest reviews speak highly of the helpful staff
Room features
All 14 rooms feature comforts such as air conditioning and separate dining areas, in addition to perks like free WiFi and safes. Guests reviews say good things about the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 49-inch Smart TVs with cable channels
  • Separate dining areas, dishwashers, and microwaves


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Beach shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Rooftop bar del Biwa

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Microwave
  • Outdoor pool
  • Separate dining area
  • Snack bar/deli


  • Elevator
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Coworking space


  • Pool sun loungers
  • Rooftop terrace


  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel


  • Beach towels
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities


  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds


  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels


  • 49-inch Smart TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Dining room
  • Dishwasher
  • Free bottled water
  • Microwave
  • Minibar


  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

Similar properties

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Check-in from 3 PM - 8:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:30 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 225 per vehicle (roundtrip, maximum occupancy 7)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 6:30 AM to 10:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Does Biwa Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 6:30 AM–10:30 PM.

How much does it cost to stay at Biwa Tulum?

As of Nov 26, 2022, prices found for a 1-night stay for 2 adults at Biwa Tulum on Dec 11, 2022 start from $68.87, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Biwa Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Biwa Tulum?

Self parking is free at this property.

What time is check-in at Biwa Tulum?

Check-in is from 3 PM - 8:30 PM. Late check-in is available during limited hours.

What time is check-out at Biwa Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Biwa Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 225 per vehicle applies.

Where is Biwa Tulum located?

Located in Tulum City Center, this hotel is 2.3 mi (3.7 km) from Gran Cenote and within 6 mi (10 km) of Playa Paraiso and Tulum Mayan Ruins. Cenote Manatí and Soliman Bay are also within 9 mi (15 km).

Overall score and ratings



Rating 5 - Excellent. 123 out of 179 reviews" "
" "5 - Excellent 69%
Rating 4 - Good. 42 out of 179 reviews" "
" "4 - Good 23%
Rating 3 - Okay. 5 out of 179 reviews" "
" "3 - Okay 3%
Rating 2 - Poor. 6 out of 179 reviews" "
" "2 - Poor 3%
Rating 1 - Terrible. 3 out of 179 reviews" "
" "1 - Terrible 2%




Staff & service




Property conditions & facilities



5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Stayed 1 night in Sep 2022

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Happy with our stay, everything as expected.
Stayed 2 nights in Aug 2022

5/5 Excellent

Stayed 4 nights in Aug 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Stayed 4 nights in Jul 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Stayed 3 nights in Jul 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Carlos was such a great host!
Stayed 3 nights in Jun 2022

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay at this hotel again. Walking distance to clubs, restaurants and pretty much anything you may need. I love that the rooms are spacious and felt very much like a week equipped apartment and not just a hotel room. The staff was great!!!
Stayed 4 nights in May 2022

4/5 Good

Bridgett, Milton
Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was cool! Pro: there is a restaurant and the food was good. Service great. Con: the bed was was uncomfortable. If you want a clean and safe place to lay your head and have a nice hot shower, this spot was great.
Stayed 2 nights in Apr 2022

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
The hotel is amazingly modern and clean. The rooftop patio is very peaceful. All the staff are very friendly and helpful. The hotel is conveniently located. It is close to downtown main strip and a few blocks from a Colectivo stop, which provides efficient transportation to Tulum Ruins and Akumal. There is a very lovely breakfast place, Vitalis, a block down the road. The staff are very friendly and the food is good. The only problem we encountered was that the hotel is by a very busy and noisy street. It is hard to sleep if you are a light sleeper. Ear plugs and keeping the air conditioning on help lessen the stress noise. We highly recommend it.
Stayed 3 nights in Apr 2022

5/5 Excellent

Vannaroth, Long Beach
Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice condo, big space, and it was walking distance to a few eats.
Stayed 1 night in Apr 2022