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Biwa Tulum

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Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Outdoor pool, open 6:30 AM to 10:30 PM, sun loungers
Terrace/Patio

Overview of Biwa Tulum

Biwa Tulum

4.0 star property

4.5/5 Wonderful

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided
  • Personal protective equipment
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

Explore the area

  • Popular LocationTemple of Doom20 min walk
  • Popular LocationTulum National Park3 min drive
  • AirportTulum, Quintana Roo (TUY)5 min drive
  • Popular LocationTulum Mayan Ruins7 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, Biwa Tulum is in the city center and near theme parks. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Gran Cenote and Playa Paraiso. Tulum Monkey Sanctuary and LabnaHa Ecopark Adventures are also worth visiting.
Visit our Tulum travel guideOpens in a new window
Map

What's nearby

  • Temple of Doom - 20 min walk
  • Tulum National Park - 3 min drive
  • Tulum Mayan Ruins - 7 min drive
  • Las Palmas Public Beach - 8 min drive
  • Playa Paraiso - 9 min drive

Restaurants

  • Rooftop bar del Biwa — 1 min walk
  • Ginger — 4 min walk
  • Taqueria Honorio — 5 min walk
  • Piola Pizzeria — 6 min walk
  • La Querida — 6 min walk

About this property

Biwa Tulum

4-star hotel in the heart of Tulum City Center
Close to Don Cafeto and La Coqueta, Biwa Tulum provides free WiFi, a roundtrip airport shuttle, and a bar. Treat yourself to a massage or other spa services. Be sure to enjoy a meal at Rooftop bar del Biwa, the onsite restaurant.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Free self parking
  • A pool, a rooftop terrace, and a front desk safe
  • Tour/ticket assistance, luggage storage, and concierge services
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All guestrooms at Biwa Tulum feature thoughtful touches such as air conditioning and separate dining areas, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 49-inch Smart TVs with Netflix and cable channels
  • Separate dining areas, dishwashers, and microwaves

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle at scheduled times, on request
  • Beach shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/café
  • 1 bar/lounge
  • Room service available
  • Coffee/tea in common area(s)

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Microwave
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Separate dining area
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space

Outdoors

  • Pool sun loungers
  • Rooftop terrace

Spa

  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Ceiling fan
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 49-inch Smart TV
  • Cable channels
  • iPod dock
  • Netflix

Food and drink

  • Coffee/tea maker
  • Dining room
  • Dishwasher
  • Free bottled water
  • Microwave
  • Minibar

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

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Policies

Check-in

Check-in from 3 PM - 9:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 195 per vehicle (roundtrip)
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Pool access available from 6:30 AM to 10:30 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 105 out of 153 reviews
5 - Excellent 69%
Rating 4 - Good. 34 out of 153 reviews
4 - Good 22%
Rating 3 - Okay. 5 out of 153 reviews
3 - Okay 3%
Rating 2 - Poor. 6 out of 153 reviews
2 - Poor 4%
Rating 1 - Terrible. 3 out of 153 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was simply good. We a family of 4 stayed in a one-bedroom suite and it was a great stay. Would highly recommend it.
Stayed 2 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our junior suite, spacious and clean.Bathroom is great,no problem with hot and cold shower. Staff is really nice,and helpful.The best thing is that you can have a rental car on the spot no hassle at all and parking is right on the property. Location is good,everything is walking distance:bank ATM and currency exchange market is about a 5 minute walk. Safe place,too.Overall it's one of the accommodations I highly recommend.
Stayed 5 nights in Aug 2021

5/5 Excellent

Stayed 4 nights in Aug 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Altamente recomendable
Un hotel muy limpio y moderno. Una de las mejores opciones en Tulum.
Stayed 2 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown, very friendly and accommodating staff, very nice pool
Stayed 2 nights in Jul 2021