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Hotel Sonno Caliza Tulum

2.5 star property
Escape to tranquility on your rooftop perch or take in breathtaking views of nearby ruins. Let relaxation be your mantra.

Choose dates to view prices

Near the Tulum Mayan Ruins, Hotel Sonno Caliza Tulum offers a serene retreat with a rooftop terrace and rejuvenating spa services. Relax by the children's pool, rent bikes to explore the area, or enjoy convenient amenities like concierge services and tour/ticket assistance.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
  • Housekeeping
  • 24/7 front desk

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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for USD 15.0 per day

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

This property does not have elevators
Pool access available from 9:30 AM to 9:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Sonno Caliza Tulum have a pool?

Yes, this property has a children's pool. Pool access is from 9:30 AM–9:30 PM.

Is Hotel Sonno Caliza Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Sonno Caliza Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Sonno Caliza Tulum?

Check-out is at 11:00 AM.

Where is Hotel Sonno Caliza Tulum located?

Located in Tulum City Center, this hotel is 0.5 mi (0.8 km) from Dos Aguas Park and 2.2 mi (3.5 km) from Tulum Mayan Ruins. Hunab Lifestyle Center and Hospital de Tulum are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

9.0

Cleanliness

9.0

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 4 out of 8 reviews
Rating 8 - Good. 1 out of 8 reviews
Rating 6 - Okay. 0 out of 8 reviews
Rating 4 - Poor. 1 out of 8 reviews
Rating 2 - Terrible. 2 out of 8 reviews

Reviews

Verified

2/10 Terrible

Fidel Brogan

Disliked: Staff & service, property conditions & facilities
sin Agua y aire acondicionado
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

ZAIDA

Liked: Cleanliness, staff & service, property conditions & facilities
Muy hermosa!! La vista al mar espectacular, la alberca, la cercanía al centro, all ferry, todo!! Muchas gracias x toda sus atenciones.
Stayed 2 nights in Jul 2024
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien, el personal perfecto y las atenciones. El único detalle fue el internet
Stayed 3 nights in Jun 2024
Verified

10/10 Excellent

Daniel Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Comodo
Stayed 1 night in Apr 2024
Verified

10/10 Excellent

Juan Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelentes instalaciones. Muy comoda para la familias.
Stayed 3 nights in May 2024
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel lief en behulpzaam personeel, schone grote kamers, fijne en schone badkamer, mooi zwembad. Locatie is perfect. Enige opmerkingen: niet aan beide kanten van het bed een stopcontact en de wifi is op de kamer erg slecht (geen wifi en ook geen mobiele service). Al met al echt een heel erg fijn hotel, ik zou het zeker aanraden!
Stayed 5 nights in Mar 2024
Verified

2/10 Terrible

Uriel

Stayed 2 nights in Jul 2024
Verified

4/10 Poor

Sophie

Stayed 2 nights in Jun 2024