2/10 糟糕
Holly
与配偶出行
2026 年 4 月 12 日
不满意：住宿条件和设施，服务设施
I’m baffled by the reviews this property has, and maybe we were just unlucky in our room, but we had to leave after one night.
Bed was rock hard (coming from avid travellers who’ve never complained even after getting hip bruises from hard beds elsewhere, this is HARD). My partner slept part of the night on the stone sofa.
“Blackout curtains” is comical - there was a steady stream of bright light from the pool area all night through sheer black curtains, keeping us up (again, I can sleep anywhere - this was BAD).
The first room had a non functional shower. Second shower worked, but neither was a “rainfall shower” as advertised, they looked and felt awful. And certainly no spa on site to speak of despite the mention on the Expedia listing.
Safety was my biggest concern:
On arrival, we had to sign a waiver to say the hotel wouldn’t be responsible if our belongings were taken from the room, but we were put in a room in the main floor very close to the entry with only a sliding patio door, and the lock barely worked. It took us several minutes to figure out how to get it to lock and it didn’t feel secure. Couple this with the fact that the front desk was often vacant and the hotel was open to the street, we didn’t feel comfortable or safe.
I’ll give them the location was good, but false advertising of amenities/comfort and lack of safety really diminish the value and left us feeling lied to and ripped off. I wouldn’t recommend when better is available in Tulum for similar $
Holly
2026 年 3 月入住 4 晚