El Paraiso Hotel Tulum

Photo gallery for El Paraiso Hotel Tulum

Featured Image
Terrace/Patio
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe

Overview of El Paraiso Hotel Tulum

El Paraiso Hotel Tulum

3.5 out of 5

4.4/5 Excellent

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
Carr. Tulum-Boca Paila, Mz 3, Lote 2, Tulum, QROO, 77780

Explore the area

  • Popular LocationLas Palmas Public Beach3 min walk
  • Popular LocationTulum Mayan Ruins18 min walk
  • AirportTulum, Quintana Roo (TUY)12 min drive
  • Popular LocationXel-Há Park21 min drive

Choose dates to view prices

About this area

Tulum

Located in Tulum, El Paraiso Hotel Tulum is in a national park and on the beach. Tulum Mayan Ruins is a notable landmark, and the area's natural beauty can be seen at Playa Paraiso and Tulum National Park. Don't miss out on a visit to Tulum Monkey Sanctuary.

What's nearby

  • Las Palmas Public Beach - 3 min walk
  • Tulum Mayan Ruins - 18 min walk
  • Tulum National Park - 6 min drive
  • Playa Ruinas - 14 min drive
  • Xel-Há Park - 21 min drive

Restaurants

  • Sensaciones El Paraiso — 1 min walk
  • Kitchen Table — 9 min walk
  • El Capitan — 5 min drive
  • La Coqueta — 5 min drive
  • Sale & Pepe — 5 min drive

About this property

El Paraiso Hotel Tulum

Beachfront hotel with calming spa services
This beach hotel features complimentary cabanas, umbrellas, and free beach club on site. Additional amenities include free self parking and complimentary breakfast. All 11 rooms offer comforts like premium bedding and down comforters, plus free WiFi and plasma TVs with satellite channels. Guests will also find 11 bathrooms, minibars, and rainfall showerheads.
El Paraiso Hotel Tulum offers 11 air-conditioned accommodations with minibars and safes. Beds feature down comforters and premium bedding. 32-inch plasma televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:30 AM–10:00 AM
  • 1 restaurant and 1 coffee shop/café
  • 1 beach bar and 1 bar/lounge

Things to do

  • Free beach club
  • Free bicycle rentals
  • Spa services

Family friendly

  • Free cribs/infant beds

Conveniences

  • No elevators
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas

Spa

  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish

More

  • Beach towels
  • Designated smoking areas
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Premium bedding

Bathroom

  • 11 bathrooms
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Guidebooks/recommendations
  • Safe
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms

Property is also known as

El Paraiso Hotel Tulum Hotel
El Paraiso Hotel Tulum Tulum
El Paraiso Hotel Tulum Hotel Tulum

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 20 out of 33 reviews
5 - Excellent 61%
Rating 4 - Good. 9 out of 33 reviews
4 - Good 27%
Rating 3 - Okay. 3 out of 33 reviews
3 - Okay 9%
Rating 2 - Poor. 0 out of 33 reviews
2 - Poor 0%
Rating 1 - Terrible. 1 out of 33 reviews
1 - Terrible 3%

4.7/5

Cleanliness

4.5/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel and would love to come back! My room was clean and spacious, breakfast was delicious and the stuff was extremely friendly and accommodating. The beach is right in front of the hotel and it feels like paradise. I am especially grateful for both receptionist ladies who helped with anything I needed. I highly recommend this beautiful hotel.
Stayed 3 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice room..
Stayed 2 nights in Aug 2021

5/5 Excellent

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay in. The property and amendments are incredible great! It met all my needs and wants.
Stayed 1 night in Jul 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El Paraiso was amazing. They were very accommodating and my friend and I were very needy. The room was clean and the maids cleaned every day. It is on the beach which was a must for beach bums. The front desk service was amazing. Every time we needed something, they made it happen. From making reservations, scheduling COVID tests to bringing extra towels to the room. The grounds were very secure. There is a guard at the gate where you have to show your room key to leave and come back in. If you are coming though taxi for the night, the front guard will phone the security guard on duty to make sure that you get dropped off and get into your room. The complimentary breakfast is actually really good. The afternoon before, the front desk will text you through whats app to pick your breakfast and the next morning, it comes to your door. Overall, we had a great experience.
Stayed 7 nights in Jun 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast! Friendly staff! Great location!
Stayed 2 nights in Jun 2021