Title: Zendero Tulum Reviews, Deals & Photos 2026 - Expedia [See all properties](http://www.expedia.com/Hotel-Search?regionId=182189&destination=Tulum%2C+Tulum%2C+Quintana+Roo%2C+Mexico&selected=30043017&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Zendero Tulum Travelers can discover ancient Tulum Mayan Ruins before cooling off poolside on comfortable sun loungers or admiring spectacular views from their rooms ## Photo gallery for Zendero Tulum ![Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/d1b13bdf.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Terrace/patio - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/00baaf32.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/2e434b48.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, open 8:00 AM to 9:00 PM, sun loungers - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/d6775926.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Zendero Tulum (Tulum)](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/bb24e200.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Zendero Tulum, nestled amid historic Mayan Ruins, offers a peaceful escape with an inviting outdoor pool. Guests can unwind on the scenic terrace or borrow bikes to explore nearby attractions. Attentive staff and complimentary in-room WiFi enhance the experience. ## Reviews 8.6 Excellent ## Popular amenities - Pool - Parking included - Free WiFi - Air conditioning - Housekeeping - 24/7 front desk ## Check prices for these days [Tonight ](https://www.expedia.com/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-24&endDate=2026-03-25&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.com/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-05&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 3 of 3 rooms ### View all photos for Junior Room, 1 King Bed with Sofa bed, Non Smoking ![Select Comfort beds, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/9b5b8b89.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Room, 1 King Bed with Sofa bed, Non Smoking 8.0 Very good 1 review - City view - 215 sq ft - Sleeps 2 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Standard Room, 2 Queen Beds ![Select Comfort beds, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/f842cc57.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 2 Queen Beds 7.4 Good 3 reviews - City view - 129 sq ft - 1 bedroom - Sleeps 2 - 2 Queen Beds ### View all photos for Superior Room, 1 Queen Bed ![Superior Room, 1 Queen Bed | Select Comfort beds, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/31000000/30050000/30043100/30043017/a1c0ba34.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Queen Bed - City view - 108 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ## You may also like Ad ![10 outdoor pools](https://images.trvl-media.com/lodging/90000000/89770000/89768600/89768532/9c1c7031.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Secrets Tulum Resort & Beach Club - 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On private beach - Pool - Breakfast included - All inclusive 8.4 Very Good 1,011 reviews $349 nightly $422 total Apr 20 - Apr 21 Total with taxes and fees [](https://www.expedia.com/Kantenah-Hotels-Grand-Palladium-Kantenah-Resort-Spa-All-Inclusive.h889965.Hotel-Information?chkin=2026-4-20&chkout=2026-4-21&rm1=a2®ionId=182189&destination=Tulum&destType=MARKET&latLong=20.211418,-87.465347&searchId=8450bb95-1dd9-48f8-8be4-76c6089452b7&top_cur=USD) ![Mod logo](https://a.travel-assets.com/egds/marks/onekey__standard__always_light.svg) Earn OneKeyCash on thousands of hotels when you sign in and book. More rewards for more adventures! [Sign in](https://www.expedia.com/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Zendero-Tulum.h30043017.Hotel-Information)[Sign up, it's free](https://www.expedia.com/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FTulum-Hotels-Zendero-Tulum.h30043017.Hotel-Information) ## About the neighborhood Located in Tulum City Center, a neighborhood in Tulum, Zendero Tulum is in a shopping district and near theme parks. Xel-Há Park is a popular attraction and the area's natural beauty can be seen at Tulum National Park and Tulum Beach. Holistika Art Walk and LabnaHa Ecopark Adventures are also worth visiting. [Visit our Tulum travel guide](https://www.expedia.com/Tulum.dx182189) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C20.21230%2C-87.45320&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=M8EtYE18Xt9ABor3E51ywSCNAP8=) Calle Venus Oriente Super Manzana 27, Lote 2 Entre av. Coba y Escorpion Sur, Tulum, QROO, 77760 ### What's nearby - ![The famous "Mayan Ruin at the glorious Beach" in Tulum. The site is part of a larger archeological site and gets VERY busy in spring. But it´s definitely worth a visit, since you can go for a swim after the cultural part ;-) #AquaTrove](https://images.trvl-media.com/place/182189/e40c4d24-37bc-4075-8fb5-eda72a0a4d20.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Jaguar Park 13 min walk \- 0.7 miles - ![Tulum Mayan Ruins featuring tropical scenes and rocky coastline](https://images.trvl-media.com/place/6159558/fcece672-c3eb-4b45-9a58-ee140f5007a0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Tulum National Park 4 min drive \- 2.5 miles - Dos Aguas Park 14 min walk \- 0.8 miles - Cenote Calavera 2 min drive \- 1.4 miles - Hospital de Tulum 4 min drive \- 1.6 miles ### Getting around - Tulum Intl. Airport (TQO) 48 min drive ### Restaurants - Starbucks 5 min walk - La Regia Tulum 2 min walk - El Capitán 3 min walk - 1000 Caguamas 5 min walk - La Coqueta 4 min walk ## About this property ### Zendero Tulum Upscale hotel near Tulum Mayan Ruins Zendero Tulum provides a rooftop terrace and more. Guests can connect to free in-room WiFi. Other perks include: - An outdoor pool along with sun loungers - Free self parking - Bike rentals, a roundtrip airport shuttle (surcharge), and smoke-free premises - Tour/ticket assistance, a 24-hour front desk, and a nature reserve - Guest reviews speak highly of the helpful staff Room features All guestrooms at Zendero Tulum include perks such as air conditioning, as well as amenities like free WiFi and safes. Other amenities include: - 45-inch LCD TVs with cable channels ## Similar properties ![Interior entrance](https://images.trvl-media.com/lodging/17000000/16460000/16456000/16455930/d2fa64a6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Elements Tulum Boutique Hotel Tulum City Center - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 953 reviews $42 nightly $52 total Apr 9 - Apr 10 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-09&endDate=2026-04-10&selected=16455930&PinnedHotelID=16455930&HadPinnedHotel=true®ionId=-1&adults=2) ![Luxury Room, 1 King Bed, Garden View | View from room](https://images.trvl-media.com/lodging/10000000/9080000/9075900/9075846/d5ea84b0.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Xscape Tulum Tulum City Center - Pool - Parking included - Free WiFi - Restaurant 8.8 Excellent 552 reviews $47 nightly $60 total Apr 20 - Apr 21 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=9075846&PinnedHotelID=9075846&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/37000000/36870000/36864000/36863994/20bbdc89.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Casa Colonial Vintage Hotel Tulum City Center - Pool - Pet friendly - Free WiFi - Air conditioning 8.0 Very Good 268 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=36863994&PinnedHotelID=36863994&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/101000000/100170000/100160800/100160746/3553b5df.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### KAHATSA' boutique hotel Tulum City Center - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 83 reviews $71 nightly $90 total Mar 25 - Mar 26 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=100160746&PinnedHotelID=100160746&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/101000000/100420000/100410600/100410585/169e6b58.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Calea Tulum Zama - Pool - Breakfast included - Pet friendly - Parking included 9.4 Exceptional 48 reviews $43 nightly $58 total Mar 27 - Mar 28 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-27&endDate=2026-03-28&selected=100410585&PinnedHotelID=100410585&HadPinnedHotel=true®ionId=-1&adults=2) ![Porch](https://images.trvl-media.com/lodging/20000000/19890000/19887100/19887031/b64ba108.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Turquoise Tulum Hotel La Veleta - Pool - Breakfast included - Pet friendly - Free WiFi 9.0 Wonderful 156 reviews [](https://www.expedia.com/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=19887031&PinnedHotelID=19887031&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/108000000/107790000/107788100/107788093/548f80d1.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Tulum by IHG Tulum City Center - Pool - Pet friendly - Parking included - Free WiFi 8.6 Excellent 90 reviews $72 nightly $91 total Apr 3 - Apr 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=107788093&PinnedHotelID=107788093&HadPinnedHotel=true®ionId=-1&adults=2) ![Royal Suite Swim-up | Pool | Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/10000000/9100000/9094200/9094174/261217a5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Livetulum Tulum City Center - Pool - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 717 reviews $35 nightly $46 total Mar 30 - Mar 31 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-30&endDate=2026-03-31&selected=9094174&PinnedHotelID=9094174&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers](https://images.trvl-media.com/lodging/22000000/21280000/21274600/21274559/db39903d.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Biwa Tulum Tulum City Center - Pool - Parking included - Free WiFi - Restaurant 9.2 Wonderful 218 reviews $67 nightly $84 total Apr 3 - Apr 4 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-04-03&endDate=2026-04-04&selected=21274559&PinnedHotelID=21274559&HadPinnedHotel=true®ionId=-1&adults=2) ![Property entrance](https://images.trvl-media.com/lodging/57000000/56970000/56968800/56968728/eed97910.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Straw Hat Tulum Tulum City Center - Free WiFi - Air conditioning - Breakfast available - Housekeeping 8.8 Excellent 151 reviews $31 nightly $41 total Mar 25 - Mar 26 Total with taxes and fees [](https://www.expedia.com/Hotel-Search?startDate=2026-03-25&endDate=2026-03-26&selected=56968728&PinnedHotelID=56968728&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=30043017&PinnedHotelID=30043017&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=30043017,16455930,9075846,36863994,100160746) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Roundtrip airport shuttle (surcharge) - Beach shuttle (surcharge) - Free self parking on site ### Things to do - Bicycle rentals - Outdoor pool ### Family friendly - Outdoor pool ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Concierge services - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - In a nature reserve - Outdoor furniture - Pool loungers - Rooftop terrace ### Accessibility - No elevator - Smooth flooring in room ### More - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Select Comfort mattress ### Bathroom - Shower - Towels provided ### Entertainment - 45-inch LCD TV with cable channels ### More - Air conditioning - Iron/ironing board on request - Safe ## Policies ### Check-in Check-in start time: 3:00 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets No pets or service animals allowed ### Children and extra beds Children are welcome Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A damage deposit of MXN 500 will be collected before check-in. We have included all charges provided to us by the property. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher ### We should mention This property does not have elevators Pool access available from 8:00 AM to 9:00 PM No pets and no service animals are allowed at this property ## Frequently asked questions ### Does Zendero Tulum have a pool? ### How much does it cost to stay at Zendero Tulum? ### Is Zendero Tulum pet-friendly? ### How much is parking? ### What time is check-in at Zendero Tulum? ### What time is check-out at Zendero Tulum? ### Does Zendero Tulum provide a shuttle to the airport? ### Where is Zendero Tulum located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Zendero Tulum Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.com/lp/b/content-guidelines) ### 9.0 Cleanliness ### 8.6 Location ### 9.0 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 162 8 - Good 58 6 - Okay 31 4 - Poor 15 2 - Terrible 10 ## Reviews Verified ### 10/10 Excellent #### Kristy E Apr 17, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Good hotel, good staff, good location ##### Kristy E Stayed 4 nights in Apr 2024 Verified ### 10/10 Excellent #### Mariam Dec 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel overall. Only stayed for a few days but enjoyed the amenities. ##### Mariam Stayed 2 nights in Dec 2023 Verified ### 8/10 Good #### Suha Feb 8, 2024 Liked: Cleanliness, staff & service Nice staff, central location ##### Suha Stayed 1 night in Feb 2024 Verified ### 10/10 Excellent #### Igor Apr 8, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice small quiet hotel walking distance from downtown shopping and dining. Beach and ruins too far for walking. ##### Igor Stayed 2 nights in Apr 2024 Verified ### 10/10 Excellent #### MIGUEL Nov 24, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service staff was awesome and the hotel was clean. Wish they keep the pool open after 8pm. ##### MIGUEL Stayed 3 nights in Nov 2023 Verified ### 10/10 Excellent #### Brenda Jul 8, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Great customer service! ##### Brenda Stayed 2 nights in Jul 2024 Verified ### 8/10 Good #### Marcia Mar 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great experience! The hotel is very nice! Very clean and pretty new! Mari Carmen is a lovely girl! She gave us all the information about Tulum and about the hotel! We loved our stayed over there! ##### Marcia Stayed 2 nights in Mar 2024 Verified ### 8/10 Good #### Geoffrey Aug 31, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Excellent value for money Convenient location near main road and restaurants. Very compact room with all facilities. Pool on the roof! Bed linen and towels could do with an upgrade but overall excellent value for money. Great breakfast. ##### Geoffrey Stayed 1 night in Aug 2023 Verified ### 6/10 Okay #### Elaine Mar 2, 2024 It smelled like mold, but otherwise, it was clean. The rooftop pool was nice, and the atrium gardens were alive and well-maintained. ##### Elaine Stayed 1 night in Feb 2024 Verified ### 8/10 Good #### Shilin Jan 1, 2024 Liked: Staff & service The staff is very friendly and helpful. It's close to the center of downtown Tulum. The room is acceptable as a small hotel. The free breakfast is just toasts and coffee, but I liked it. The road in front of the hotel is unpaved and pooled with water. ##### Shilin Stayed 1 night in Dec 2023 Verified ### 10/10 Excellent #### Israel May 20, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The room was great. Since the city was too hot, the proper operation of the AC, was fantastic. Everything was clean, close the main avenue. The staff great. I have no complains. ##### Israel Stayed 1 night in May 2024 Verified ### 10/10 Excellent #### VICTOR Dec 8, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The place is near to everything ##### VICTOR Stayed 1 night in Dec 2022 Verified ### 10/10 Excellent #### Patricia May 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Everything was excellent ##### Patricia Stayed 2 nights in Apr 2024 Verified ### 10/10 Excellent #### Shaynel Jul 29, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel is cozy with njce decor however my bathroom could have been clesner but overall a cute hotel ##### Shaynel Stayed 1 night in Jul 2023 Verified ### 10/10 Excellent #### Phyo Thin May 28, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Service and location ##### Phyo Thin Stayed 1 night in May 2024 Verified ### 8/10 Good #### gunvir Jun 17, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Overall okay experience ##### gunvir Stayed 2 nights in Jun 2024 Verified ### 2/10 Terrible #### Gustavo Jan 26, 2025 Liked: Staff & service Very dirty outside ##### Gustavo Stayed 1 night in Dec 2024 Verified ### 2/10 Terrible #### Fraida Jun 23, 2024 Disliked: Cleanliness, amenities, property conditions & facilities The hotel did not appear like the photos ##### Fraida Stayed 1 night in Jun 2024 Verified ### 8/10 Good #### Juan Mar 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Besides the VIP issue. Isabel did everything to make up for it. Perhaps it was a miscommunication on Expedia side. Thank you Isabel. ##### Juan Stayed 1 night in Feb 2024 Verified ### 6/10 Okay #### Arturo Mar 21, 2024 Liked: Staff & service Disliked: Property conditions & facilities Ac didn’t work bad experience ##### Arturo Stayed 2 nights in Mar 2024 Verified ### 6/10 Okay #### Curtis Feb 9, 2023 Liked: Cleanliness The pool was gross, water was green don’t think it was ever clean. It had a scum on it. Wifi was very weak. It says free breakfast first day they had nothing to cook us second day we got fruit and the third day we finally got eggs and toast and coffee hot water was hit and miss in shower. The only good thing was the beds we’re comfortable and ac worked. I would not recommend the Zendero ##### Curtis Stayed 3 nights in Feb 2023 Verified ### 2/10 Terrible #### Chelsea Jan 12, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Avoid at all costs!!! We did late check-in and our room wouldn't lock at all. The hotel refused to fix it right away, refused to switch our rooms or provide a refund. As 2 female travelers, we were super concerned for our safety since the lobby was not secure and there were alot of random men outside. Because it was late, and we had nowhere to go, we stayed the night with our luggage and furniture propped against the door. The room had a broken AC unit that was dripping water all over the floor, we had no towels, the bar was not operational upstairs, and the only breakfast served the next morning was toast and coffee. I had to fight to cancel our reservation and the staff was super rude about the whole situation. My advice is to take your money elsewhere - there are so many other better places. ##### Chelsea Verified ### 2/10 Terrible #### Anne Feb 26, 2023 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities I booked it for the general Location and it had a rooftop pool. The pool was so very dirty It was absolutely disgusting. Staff saw us up there so they skimmed the pool water to try to clean it. It was filthy throughout that took photos as it was so bad. The front desk staff was courteous. The breakfast staff was not very helpful and the first day they said they ran out of food even through we were up at 7:30 am. We saw others served a little later so we were very confused? The patio area in the room faced a cement wall. They were approximately 3’x6’ in size Hardly anyone was in the hotel, why didn’t they give us a patio room? We didn’t bother asking because we were just so disappointed. Staff kept parking bicycles right in front of our room area at the door in the hallway so we had to keep moving them and asking them not to do that as we would bump into them going in or out of our room. They kept parking them there. I felt like we were staying in the closet/storage area? ##### Anne Stayed 3 nights in Feb 2023 Verified ### 8/10 Good #### Paloma Alejandra Nov 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Todo muy limpio y fueron muy amables pero no hubo agua caliente para bañarnos, ni por la noche ni por la mañana ##### Paloma Alejandra Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### IZAT CONTRERAS Oct 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Todo bien con el hotel . 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