Upper Marlboro Castle Hotels

"m"

"Your stay really does begin at the front desk—and unfortunately, that set the tone for everything that followed. Two staff members were surrounded by personal items (purses, phones, takeout containers, drink bottles, chargers), which immediately felt unprofessional. One had her feet up while checking us in, and the interaction felt more like we were an inconvenience than guests—just “last name?” and “license?” with no warmth or welcome. The room itself was fine, but several basic service issues made the stay frustrating. The restaurant was closed with no prior notice. The room didn’t have a blow dryer, and when we called to request one, no one answered. We went down to the front desk and found no one there—after waiting about 10 minutes, someone finally arrived and said they’d send one up. After another 30+ minutes with nothing delivered, I ended up knocking on a neighboring room to borrow one. A little attention to detail and basic customer service would go a long way for Crowne Plaza."

"The parking situation is a little tight for a large car. Overall it was a great deal for the area"

"Nice hotel. Wonderful staff."

"We were visiting a family member at GW and the location was perfect. Parking is pricey but we were so happy to get a spot in the garage. The one problem is there is construction behind the hotel so there was early morning drilling taking place behind our room."

"Excellent hotel! Everything was clean and well-maintained, check-in was quick and easy, and the staff was polite and welcoming. Highly recommend!"

"Breakfast was good "

"L"

"The garden in the backyard is amazing, the cafes and lounge are wonderful. The rooms themselves are fabulous. A main issue we had was that the hotel is under some fairly major construction. At first we were put into a very loud room right in the middle of it with stone saws going off all around the room, but after getting to the room I called down and a lovely woman came and escorted me to another quiet room in a totally different part of the hotel. From there, the stay was quite nice, except that the gorgeous park in the backyard is rendered non-relaxing all day due to the construction above, only nice at night. Would for sure stay here again when the hotel is not under construction."