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"Our experience was a hard 5 out if 10. The gentleman that checked us in was nice/fun, and a few of the ladies in the restaurant below the lobby were nice, bartender in the casino was also very nice. The manager of the same restaurant and the younger front desk guy need to get the cob webs out. Making us walk all the way into the middle of the casino in our bathing suits to get the exact same coffee for free was ridiculous... particularly since our room code maker was not working. It was end of March (off season), so other than the above, everything else was ok. Property and rooms could use a little maintenance. "

"everything was satisfactory"

"Very enjoyable "

"Good experience "

"The entrace was nice, the staff was nice, the ballroom looked nice, the front bar/food area was very nice. However, the rooms are trash. We booked a grand room which is not what we were given. Our room was so tiny, had a small chair and a gross shower. Had the water all the way on hot, and no cold and it was barely luke warm. Ive stayed at motel 6 hotels with nicer rooms. Got back from our event and even though we had a do no disturb sign on the door, someone came in and put a cot in our room. The room was so small we couldn't even get to the bed b/c of the cot. We called the front desk but finally just moved the cot into the hallway where it sat and stayed even after we checked out at 1030am. The TV was broke so we had to calll someone to come fix that as well but they were fast in getting there and did fix the tv and provide a new remote. The ballroom had the music soo loud that you could feel the bass in your room on the 9th floor. The location is soo perfect for the CFG arena which is why we chose this hotel. Again the hotel was very nice and so were the people but the rooms were just old and gross in my opinion. The bed was clean and the sheets were clean but again just dissapointed b/c the pictures online aren't anywhere CLOSE to what the rooms actually look like. "

"Breakfast bad, small rooms, will never stay in Hyatt, Hilton way better."

"The room was clean but we did not have a curtain on our window, just a screen so it was very bright at night. The hotel staff claimed that was typical for this hotel but I’ve never had a hotel room without a curtain. We ended up hanging up a blanket so we could sleep. The pool also looks much bigger than it is from the photos. "

"Great location. Little details missing. The message the hotel presents is elegance, yet there are jus"

"Room was clean great views. Staff was friendly "