Horrible experience - beware of booking this hotel
Posted Mar 6, 2017
This was the most disappointing checkin experience I've ever had. When I arrive at the hotel at a reasonable time (about 4pm) to checkin to my room, the trainee at the front desk promptly informed me that they overbooked their hotel and that they went ahead and cancelled my reservation. Unbelievable. She then told me that they also went ahead and booked a room for me at a much more expensive hotel clear across town, and nowhere near where I needed to be. I asked the trainee to speak to the manager. The manager re-iterated the cancellation, and I told him that this was absolutely unacceptable. I asked why didn't they try to contact me? They could have easily called me to let me know beforehand, but there was no effort made to contact me until I got there. I stated that overbooking their hotel was their mistake, not mine, and that they needed to honor my reservation. The manager finally gave me my room key, so it was clear that there were in fact rooms available. My guess is that they were hoping to get me to pay for a more expensive room at another hotel. Untrustworthy and Shady. Totally horrible checkin experience and I will make it a point to never ever recommend this hotel.