7/10 Good! (1,174 reviews)
The property is AWESOME!!! However, it is lacking when it comes to the staff. From the very beginning I was misled. I got told that with my stay I got tickets for activities such as the waterpark in the summer months and the Track in winter months, also advertising states there’s an arcade on property which there is not. Those two points were what made my decision on this particular hotel. The staff is not knowledgeable of the area or activities for kids. I had to talk with the women at FD a couple of times and they acted like I was bothering them and it was about supplies ie: toiletries running out in our room. I asked HK for bed change and broom she acted like I was a bother. My trash set out in the hallway for 7 hours b4 it got removed. None of the staff I came into contact with acted happy and no one smiled or was friendly and welcoming. But the indoor pool and spa was nice even though the jets were broken in one spa. I asked for oceanfront and my entire view was blocked by the outside bar and that was disappointing due to I am not a drinker. It may be better in the summer months but I think they need a revamp on the staff!!!
Reviewed on Mar 27, 2024