I booked a three bedroom suite that included 3 queen beds and a queen sofa bed. When we arrived, we received a two bedroom suite with two double beds and one king bed. We had 8 people in our group and this was not even enough to accommodate us. The person at the front desk stated a 3 bedroom means you get 3 beds. We left the hotel and had to go get different rooms elsewhere. They also charged us an extra $91 on top of the fees I already paid for extra people to be included in this room. When we found out that our room didn’t even have enough beds for everyone in our party, they would not even return the $91 that they just charged us at the front desk. When calling OYO customer Service support, they hung up on me. The advertising is ridiculous and an outright LIE!!! I can only imagine how many people they have scammed out of money. I WILL NEVER BOOK WITH OYO HOTELS AGAIN!
Reviewed on Sep 7, 2026
