Hotel Esencia

Photo gallery for Hotel Esencia

Primary image
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
Outdoor spa tub

Overview of Hotel Esencia

Hotel Esencia

5.0 star property

4.8/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays
  • Hand sanitizer provided
Map
Carretera Cancún-Tulum Km. 265, Xpu-Ha, QROO, 77750

Explore the area

  • Popular LocationCenote Azul7 min walk
  • Popular LocationXpu-ha Beach14 min walk
  • Popular LocationCenote Cristalino3 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)26 min drive

Choose dates to view prices

About this area

Xpu-Ha

Located in Xpu-Ha, Hotel Esencia is in the entertainment district and on the beach. Chikinha Cenote and Puerto Aventuras Golf Club are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Xcaret Eco Theme Park and Xplor Theme Park. Traveling with kids? Consider Ecopark Kantun Chi and Akumal Ecological Center. Looking to get your feet wet? Scuba diving, snorkeling and swimming adventures can be found near the property.

What's nearby

  • Cenote Azul - 7 min walk
  • Xpu-ha Beach - 14 min walk
  • Ecopark Kantun Chi - 3 min drive
  • Cenote Cristalino - 3 min drive
  • Chikinha Cenote - 7 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 74 min drive

Restaurants

  • Bloved Lounge & Restaurant - 19 min walk
  • Bamboo Cafe & Smoothies - 6 min drive
  • Cafe Ole - 6 min drive
  • Salciccium Puerto Aventuras - 6 min drive
  • Nauti Burro - 6 min drive

About this property

Hotel Esencia

Upscale resort on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Hotel Esencia's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.
Hotel Esencia offers 48 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to furnished patios. Each accommodation is individually furnished and decorated. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with cable channels and Netflix. Espresso makers and minibars are provided. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and ceiling fans. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Esencia Spa has 5 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 100 fee; reservations required for on-site testing
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Onsite parking includes off-street options
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Limo/town car service
  • Theme park shuttle (surcharge)

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–11:00 AM: USD 45-90 for adults and USD 23-45 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 1 beach bar, 1 poolside bar and 1 bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Beefbar Restaurant
  • Mistura Restaurant
  • Room Service
  • TAIYO

Things to do

  • 24-hour fitness center
  • 2 outdoor pools
  • Aerobics classes
  • Art gallery
  • Beach volleyball
  • Boating
  • Children's pool
  • Designer stores
  • Free beach club
  • Full-service spa
  • Kayaking
  • Lifeguards on site
  • Private picnics
  • Sailboat available
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • In-room child care (surcharge)
  • Laundry facilities

Conveniences

  • Banquet hall
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Library
  • No elevators
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Beach towels
  • Books
  • Communal living room
  • Games
  • Renovated entire property - February 2021
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 32-inch flat-screen TV
  • Cable channels
  • iPod dock
  • MP3 dock
  • Netflix
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

Outdoor space

  • Furnished patio

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products used
  • Electrical adapters/chargers
  • Free local calls
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; to check in, go to Casa Maya
Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 200 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 per room (up to 22 lbs)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 150.0 per night
Cribs (infant beds) are available for USD 150.0 per night

Property payment types

Important information

Optional extras

  • Breakfast fee: between USD 45 and USD 90 for adults, USD 23 and USD 45 for children (approximately)
  • Airport shuttle fee: USD 225 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 225 (one-way), (up to 11 years old)
  • Pet fee: USD 200 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: USD 150.0 per night
  • Rollaway bed fee: USD 150.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and sofa beds
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
A car is not required for transportation to and from this property
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Property is also known as

Esencia Hotel Xpu-Ha
Esencia Xpu-Ha
Esencia Hotel Playa Del Carmen
Esencia Hotel Playa Del Carmen
Hotel Esencia Riviera Maya, Mexico - Xpu-Ha
Esencia Hotel
Hotel Esencia Xpu-Ha
Esencia Hotel Solidaridad
Esencia Solidaridad
Hotel Esencia Riviera Maya
Hotel Esencia Resort
Hotel Esencia Xpu-Ha
Hotel Esencia Resort Xpu-Ha

Frequently asked questions

Overall score and ratings

4.8

Exceptional

Rating 5 - Excellent. 35 out of 42 reviews
5 - Excellent 83%
Rating 4 - Good. 4 out of 42 reviews
4 - Good 10%
Rating 3 - Okay. 3 out of 42 reviews
3 - Okay 7%
Rating 2 - Poor. 0 out of 42 reviews
2 - Poor 0%
Rating 1 - Terrible. 0 out of 42 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.7/5

Staff & service

5.0/5

Amenities

4.8/5

Property conditions & facilities

5/5 Excellent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
Stayed 5 nights in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best. Place. Ever. Everything and everyone was amazing.
Stayed 5 nights in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely stay. The property is very nice. The pools are great, the beach is awesome. Really nice beach. Service was great. Food was great. Gym was fabulous. Highly recommend to those going to the area.
Stayed 3 nights in Aug 2019