“Took almost 5 1/2 hours to check into our room and the staff told us there was nothing they could do about it that we were just gonna have to wait. While other families were walking away with free pizzas and other things we were told on my birthday trip that there was nothing they could do other than to just offer to explore the property.”
“We look forward to going every year. The first condo we were assigned was very nice, but the OVERWHELMING perfume smell was unbearable. We asked if they could ozone it and they said we'd have to be out of it for 24hrs. We had to move. The second condo was clean, but after getting settled we started noticing things. Kitchen drawers were painted one color then had a completely different color to "touch up" large areas. Dining table had gash of wood missing. Counter tops had large chips. There were……