“Staff member was more engaged in cleaning the counter when we arrived close to midnight. There was a long line of people checking in and a male staff member was cleaning the front desk rather than helping his coworker. Finally another male coworker came and helped. All 3 appeared to be in the same role but the one clerk was rude and we observed him telling another arriving guest rudely that parking was obviously in another area. Doors were locked and it was difficult to even get in the hotel if……