Five Cays Chalets

"What a wonderful resort !! "

"Nice, but definitely not worth the price. "

"This is one of the nicest hotels in Tucks and Caicos! The welcome drink along with the staff was awesome! The staff was super helpful ❤️"

"Still dreaming about my stay at The Shore Club in Turks and Caicos… truly an unforgettable birthday experience. From the moment I arrived, everything felt elevated — the views, the service, the attention to detail. But what really made it special was how the staff went out of their way to celebrate me. Walking into my room to find flowers and champagne waiting was such a thoughtful and beautiful surprise… it meant more than they probably know. The property itself is absolutely stunning, with pristine beaches and beautifully designed spaces that make it so easy to relax and unwind. Every staff member I encountered was warm, attentive, and genuinely committed to making the stay feel personal. Between the peaceful atmosphere, amazing food, and those breathtaking ocean views, every moment felt like luxury. If you’re looking for a place that not only delivers beauty and comfort but also makes you feel truly celebrated, The Shore Club is it. I’ll definitely be back."

"On our second morning I woke up to find that my arm had been devoured by bedbugs overnight. I called the front desk and asked to change rooms and was told that someone would be checking out of a ground-floor unit at 11 and they would move me into it. So we went to breakfast and returned at 11:30 and were told that our new room wouldn't be ready until 3pm. That was strange, as less than two hours earlier they said the room would be ready be 11, but ok. So we asked if we could use their industrial washing machines so we could wash all our clothes simultaneously in hot water, and they said, "No, there are washing machines in the room." We pointed out that these machines were very small and would take multiple loads to wash all of our clothes, and they simply said that guests couldn't use the large machines. We returned at 3pm and were led to a 2nd floor room--so that explains the delay. The ground floor room they were going to give us hours earlier would have been an upgrade, because the glass door has pool access. So instead they made us wait four additional hours, with our luggage in a bed-bug infested room. When we checked out at the end of our stay, I asked for the first two nights to be taken from our bill to account for the hassle, and the hassle ahead of us to make sure that our luggage doesn't introduce an infestation in our house when we return home. They said that they checked our room and there were no bedbugs."

"Our stay at Blue Haven Resort was exactly what we needed—a peaceful, truly relaxing getaway. The beach was never crowded, and most days it felt like we had our own private resort. It’s the perfect place if you’re looking to unwind without the hustle and bustle of larger, busier destinations. The food was absolutely amazing, with every meal exceeding expectations. What really made the experience stand out, though, was the staff—everyone was genuinely friendly, welcoming, and always ready to help with anything we needed. If you’re looking for a quiet, upscale escape with great service and a laid-back atmosphere, Blue Haven is a perfect choice."

"We had a decent stay at the West Bay Club. The restaurant on the beach is fantastic, and the staff was very nice. Great spot for lunch on the beach. There are kayaks, paddle boards, & snorkels you can grab for free right on the beach which was super nice. The hotel has an excellent spot on the beach with a beautiful view. The chairs, umbrellas are very nice. My cons of the hotel were the amenities at the front desk and cleanliness of the room. I felt the room could have been cleaned better. There were some spots that still looked pretty dirty. The chairs in the room were stained up and old. The bed was not very comfortable either. The bed frame was broken so the mattress laid at an angle. During my stay, my wife needed feminine products and a toothbrush. The front desk had neither. They recommended going to a nearby grocery store to purchase them myself. This was fine, but my experience at resorts like this, they typically can provide something simple like a toothbrush. The pool is basic. The breakfast was fine. There is no gift shop or other small store like other resorts have. Overall a decent resort but not my favorite compared to my other stays in Turks & Caicos."

"Le personnel extraordinaire toujours à nous satisfaire cuisine réception femme de chambre merci"

"Overall property was nice, food was good. Part of the room was updated and other parts were still dated. The servicing of the rooms was excellent, twice a day. The service at the restaurant Pelago was very slow, the beach service took over an hour to get anyone to come take your order even with the flag up for service and some times the people helping with towels and beach equipment would be a little rude. Overall it was good place to stay, the beach was short but clean. We could also walk to other resorts to eat dinner at their restaurant easily as taxis can be pricey for a family of 6. "