“I specifically booked a non-smoking room, but the moment I walked in, I was hit with a strong cigarette smell. It honestly smelled like walking into a casino in Reno. I immediately notified the front desk, but all they said was that it was on the non-smoking side of the hotel. They made no effort to address the issue or offer another room.
The bathroom also wasn’t very clean, which only made the experience worse. I even sprayed Lysol throughout the room, but the cigarette odor was so……
“I specifically booked a non-smoking room, but the moment I walked in, I was hit with a strong cigarette smell. It honestly smelled like walking into a casino in Reno. I immediately notified the front desk, but all they said was that it was on the non-smoking side of the hotel. They made no effort to address the issue or offer another room.
The bathroom also wasn’t very clean, which only made the experience worse. I even sprayed Lysol throughout the room, but the cigarette odor was so……
Vivi