“I paid a lot of money to get the suite with the hot tub in the room. The hot tub did not work. They only refunded me $70.00 (we were there for 3 nights!). Completely unacceptable. We will NEVER stay there again.”
“A lovely hotel. Close to the town. Easy parking. Cozy and clean room. Friendly owner. Definitely it’s a great experience to stay overnight when you visit galena. ”
“Resort is definitely living on its reputation. The entire resort is very tired and needs some TLC to bring it back to its former glory. Too bad the room rates are based on their former glory”
“Far beyond what we anticipated. Warmly greeted and show to our room. Top line toiletries and added touches. Yes our room was small but well appointed and we did not plan to spend much time in the room. Wine and cheese at 5:30. 3-course breakfast at 8:30 am. Amazing! Will be back!”
“If you are looking for first class uppity place, keep looking. This place has some quirk, lots of charm, a comfortable bed, and a wonderful warm and caring staff. i would stay there again in a heartbeat.”
“Overall, the front desk staff were not very welcoming or helpful or interested in greeting or answering questions or giving information about the hotel. We had to kind of figure things out by ourselves. Looking closely at the room, decor, and the dead bugs in the window and the decor and the restaurant you get a cheaper vibe for the enormous price you pay for this place.
Our worst experience was The Edge restaurant.
Very overpriced and disappointing for what is marketed as a high-end dining……
“It was very quaint. The lady gave us an excellent recommendation for dinner. One of our rooms, the curtains wouldn’t close. We told her, but no one came to fix it. There weren’t any phones in the room to call the office. It was an older place but clean.”